Ladurée

My sister and I braved the London rain for a much-anticipated brunch. We had planned to enjoy a single dish and dessert, but our experience turned out to be far from our expectations. We waited patiently for 45 minutes under the relentless downpour, only to be met with disrespect from one of the waiters.Despite the majority of the staff being absolutely wonderful, there was one lady who stood out for all the wrong reasons. Her approach towards us was outright disrespectful, which left us feeling quite offended. I had ordered the eggs royale, while my sister decided to wait until after our main meal to order her dessert. But the lady insisted we order everything at once due to the queue and how we won’t be allowed to stay for a long time, it seemed like she was accusing us of saying that just to not order anything and sit. She really made us feel like we were eating at her expense, when we’re literally paying for the service.We were not intending to stay for long, but we wanted to enjoy our meal at our own pace. We waited for 45 minutes, just to be treated with disrespect. Our coffees, which we specifically asked to be served with our food, arrived way before and were cold by the time our meal arrived. We asked for them to be remade, and thankfully, they obliged.Despite the unpleasant experience, there were some positives. The atmosphere was nice, and the food was surprisingly good. The eggs royale were delicious, and we also enjoyed the caramel french toast. The food was so good that we would consider returning just for that.We also noticed that a friend at the table next to us had a similar experience with the same rude waitress. She was told to go upstairs to find a table, only to be accused of lying by the same waitress. This was absolutely disrespectful, and it's clear that the staff's lack of communication should not fall onto the customers.However, the other staff members were commendable. They put in so much effort to assist customers in the rain, carrying trays full of rainwater and ensuring everyone was comfortable. One waiter even told us that we could stay as long as we wanted, which was a nice touch. Despite the bad experience, the kindness of the rest of the staff and the delicious food made it a memorable visit.

The location exudes elegance with its beautiful decor and inviting ambiance. The staff warmly welcomes visitors, ensuring a delightful experience. Moreover, the array of exquisite products, especially their delectable macarons, elevates the visit, offering a taste of French cuisine excellence. A must-visit destination for those seeking a delightful blend of ambiance and exceptional treats. I also highly recommend the hot chocolate.

I have visited their branch in Harrods long time a go and it was lovely and the food was great. When I told my mom that I booked us a dinner in this restaurant again she was very excited. But I didn't know there will be no seating on the ground floor, and my mom who is an elderly with a lot of back and legs disability had to go through a lot of stairs to be seated, because there was no indication in the booking for people with disability about taking a lot of stairs and there is no lift option. The food was in no comparison to the last time, the chicken burger was 5/10 and Vol au Vent was not eatable my mom couldn't even finish the second bit. The only thing was tasty was the french fries. Honestly we couldn't wait until we are half at least finish so we can leave the place, and on top of that they don't have the service to wrap the leftovers to take away which was very strange given that they sell sweets and desserts in boxes and bags so obviously they can or should have the possibility to wrap the leftovers. I was very disappointed not what I expected at all for the amount of price we paid £130 for two people who didn't really enjoy their dinner. I'm never going back nor I would recommend it to anyone.

It was super busy here when I stopped by to buy some macarons as a gift, but the staff couldn't have been nicer, more patient or attentive. They went through the flavours with me at least twice while I chose my selection and were good humoured and friendly.

Best thing we had was the tea and side salad. Rose tea was 100%. Cappuccino tasted only of milk, but they did have oat milk so that was a plus. White omelette was not really an omelette you can see the pics was just a flat disk with spinach all over and some boring goat cheese. Zero flavor. We didn’t finish that got 4/10. Avocado toast classic was boring, tasted mainly of humus not worth the calories of finishing.Service was not great had to beg to order and then to pay. Hostess was very stand-offish. Took long to order but food and drinks came out quite quickly.I would not be returning way over priced.

Excellent selection of cakes. However you are not ALLOWED to be seated outside unless you are having a full lunch (we were told this at 7pm). Swarming with Middle Eastern men, not really a lunch spot at 7pm... we were told me had to take our cakes away. Would’ve loved to have enjoyed our cakes while seated.

Exquisite macaroons. Staff was very nice and patient. Also, atmosphere was aesthetically pleasing. Inside and outside. My fav macaroons in the world!!

Had a great experience here when I visited London many years ago. They have a terrace seating that gives a decent view of the market square. A bit pricey but their macarons and hot chocolate were great!

The inside is closed and even the wash room. The service is quite slow and the waiters are not careful when passing between the seats and tables

Delightful patisserie and sweets, great selection of cocktails and teas/coffees. The price point is a bit off in my opinion as it’s a west end terrace cafe with Mayfair prices.