Dr S R Sagi - Wearside Medical Practice

The majority of staff here are rude, dismissive and patronising. The last nurse I saw gave me the wrong dosage of medication because she couldn’t be bothered to read my notes properly and preferred to argue with me about what tablets I’m taking which is medical negligence, I’m sure. The receptionist refused to tell me her surname when I said I wanted to complain. Avoid this place at all costs.

Asked for an appointment to see my GP because I just moved here and wanted to first meet my GP and talk about a couple things, I just went and my appointment isn't even with my GP and the person won't let me ask about two things, I'm honestly going to burn this entire building down they have messed me around multiple times already, I am sick of it

Everytime I ring this place to speak to a doctor or make an appointment I'm consistently told, no appointments, go to walk in, ring back tomorrow. It could be my medical issues playing up or a limb hanging off and receptionists, who all think they are doctors, would tell me to go to walk in or call back tomorrow between these times, then I'm lucky to get an appointment thats not weeks away. Lazy practice since covid, receptionist is rude. I'm fed up of this place. Soon as I can I'm leaving this practice , I should of known when they without my request or consent, just randomly sent my medical files to previous gpThey got them back and apologised but things went downhill with them since then.since I originally posted this review, a doctor on a phone appointment, told me he was going to prescribe me magic cream and I'd be fine. 44 year old and magic cream????? Applied cream, felt ill, contacted 111 doctor rang me back. I should never of been prescribed cream as I'm allergic to aspirin, severely, and it was a good thing I stopped applying it. Got emergency face to face appointment with doctor, he agreed, should never of been prescribed cream and that it wouldn't of worked anyway as I needminor procedure and physio for ruptured achillies tendon. Incompetent, lazyness putting patients at riskThis was definately a case of being fobbed off by original doctor. I think you can guess where I said he could shove his magic cream.

I really needed help on friday morning, phoned them constantly over the day, receiving the same message: we are now closed" and they were supposed to be open until 6pm? I then phoned 111 and got advice I needed. Problem I see here is that 111 will be overworked answering calls intended for doctors receptionists. I am disgusted."

Appointment to see the nurse Bethany I found her very professional and made me feel at ease. such a lovely lady

One star is too good for this shambles of a practice, No Empathy , Dont listen, They are always in the right and you are in the wrong.....Oh and please if you want to avoid stress and frustration avoid phoning them at all costs as you will be in an hour long queue....Do yourself a favour and find an alternative practice..

I have seen Dr Hassan today, I was asked why I had gone in today and did I not understand what the previous GP had told me during a telephone conversation!! What a very rude unkind man, certainly shouldn’t be working as a GP, a very good friend of mine has also had a bad experience previously with this man, how is he allowed to practice !!! He needs to learn some manners and perhaps concentrate on his bedside manner In particular

Me and my children have been patients with WMP for over 12 years and have never had an issue with them. During COVID things were difficult; I wasn't able to get routine check done, and you could only get telephone appointments which was concerning if it was something important, but that's what 111 is for. They also changed to a system where you could only book on the day which was a bit frustrating if your issue wasn't urgent as I felt I was wasting appointments that other more in-need patients could have used, but it wasn't the fault of the reception staff. Recently this has changed back again and I've had no issues booking an appointment, most have been within a week and are face-to-face. There is the odd time where I've rolled my eyes, but on the whole I've found the staff to be pleasant and helpful. But then, I'm not rude to them...I firmly believe that people only ever write reviews when they've had a bad experience and out of 13 bad reviews there are hundreds of patients who haven't commented so don't be put off - I'm very happy :)

Doctors have absolutely no bedside manner. Make you feel like you're wasting their time. This used to be a great practice but not anymore. I understand that they are under pressure in the current climate but surely it's there job to put patients minds at rest

This has to be the worst GP practice in Sunderland. It's getting worse every time. This COVID19 has made the staff very lazy. They dismiss everything and refuse to see you even In critical situation. my son's asthma flared up and needed steroids as he does every winter. Nicola the nurse over the phone diagnosed that he has COVID! And told him to get a PCR test done and wait for the results then go to the A&E. I was fuming at this point, and put the phone down and took him to the A&E immediately. After the checks at the A&E he was given steroids to help him with his asthma. Now you tell me how was she able to determine over the phone it was COVID ? This could have been a very dangerous situation. RUBBISH!!!