Wickes Perry Barr

This is a hard one because in fairness it’s never really a pleasure purchase, it either means something is broken or is yet another DIY project,one thing I like about the wickes stores is the space it’s amazing what you can do when you stand back and see what’s on the shelves actually easy to find what you’re looking for As sometimes you might be looking for an hack of two or three products to come up with a unique solution.Staff always pleasant as normal

I think it is biggest Wickes in Birmingham,Well organized and more products variety.Kinda like B and Q as they have large place.Big Car parking areaCleaned and tidy store

Mid-sized store. Plenty of parking available in the car park outside. Staff were all very young (late teens/early twenties), and seemed indifferent to customers; quite an odd approach to have. They were very busy having a chit chat amongst themselves, to notice customers. The only thing that stood out to me was that they actually stood by their policy of holding on to click and collect items for 7 days. Whereas, most other Wickes stores will go against their policies and cancel the order after 48 hours.

Beware from scam & Avoid / parking ticket for their mistake.I went to store and did shopping more than £400 but they mixed my order. Because they don’t keep sockets on shelf now a day, they just keep stickers. I took some sticker and wrote the quantity on them and take it to till, she called her colleague for items but they mixed my order and charged for all stuff what I asked and put in bag. But when I was putting my stuff in car boot I checked it and noticed, instead of usb sockets she gave me normal sockets. I went back and asked her for original order then she again called her colleague for corrections. He said he’s going to get it and he come back after some time and said I don’t have exact qualities as I requested. I asked him to give me what you got he went back again and come back with few right items. They took half hour to do all this by that time my parking time gone over the limit. I asked the staff for this they said wait manager in meeting and during this time shift changed and second till operator start asking me for receipt of my purchase, I showed him then he ring his manager and said to me leave your car reg details with me my manager said he will sort it out later. When I reached home and checked my receipt I noticed they charged me for pack of 10 for wire channels twice instead of two separate pieces I called them and they advised me to come back to store. I went back next morning to get my refund for extra charge and asked them again for parking issue and staff said don’t worry manager will sort this out or if you get ticket bring it to store and we will sort it out. But they didn’t sort out and I got parking fine ticket for their mistake and When I received ticket I took it to wicks perry Barr they refused to help they said I need to deal with this issue they can’t do anything. In one year i did more £2000 shopping from them but not anymore now. What a useless people they are, I will never do shopping from them in future and I nor I will advise to anyone. Beware from their scam.

Great selection at the store. Nice and clean. Staff could be more attentive. Bathroom and kitchen selection here is atrocious. An absolute rip off. The worst thing is the selection isn't great and they want top dollar. Avoid for bathroom renovations.

I had a most horrible experience at this branch every staff member was extremely rude they were not helpful at all Pamela one of the staff member she's was extremely rude to us she was basically racist I went to the manager he was telling me that she had a bad day that's why she is rude to everyone today I asked him so it's absolutely fine by you to let her be rudeto customers I advised him to send her to home or mental health check because that's not normal if you're having a bad day you making everyone's life hell.

I've recently returned some white Geneva doors and shouodve been refunded my money after the doors were returned to store. I had to go in to chase this up to be told by a manager (Cat) the refund wasn't processed so I'll have to wait 5 working days. Another 7 days has passed and I've just went back in store to find out what's going on.. They lady on the desk has put through the refund (again) will get it in the next 5 working days. This is beyond a joke aa the doors were sent back nearly 4 weeks ago

Disgusting customer service. Untrained staff. The Perry barr store should be closed. Come on head office, this branch is doing more damage to your reputation. All the reviews highlight the same issue. Acknowledgement from management ‘crocodile tears’. This particular store is for desperate and new naive customers. What a joke. It beggars belief that some employees are employed there and how they passed their job interview.

Do not reccomend. Steve was our design planner. Do not trust him. He gives you false information just so you buy with wickes. Our bathroom cost total of 2500 with 4500 installation. When the installer arrived he wanted 3k on top for a normal size bathroom it was ridiculous price. We then found our own installer which cost so much less half of what they asked for and our bathroom looks incredible. When we asked Steve for our refund because we gave 3k in deposit. He said we was not entitled to full refund because the discount came off installation not product. Which did not make sense because our paperwork clearly took discount off the bathroom they are liars and unprofessional. Do not go there and do nor use them. The admin girls who work there are rude you call them and asked to get a call back and never do. Find your own installer do not go with these poeple. Waste of time waste of money.

What a joke. I was charged twice for the items that I purchased I told the lady who served me at the time and she told me it wouldn’t come out from my account. It did. When I went back the lady on the till tried her best to help me however it wasn’t in her power. I waited 2 weeks for the refund to be sorted out. On 4 different occasions I went into the store to try and get it sorted. The main manager Manjit was patronising and not helpful at all. This was appalling and they couldn’t come to terms with the fact it was there fault. People like that should not be working in retail.