Pets at Home Banbury

I took my 5 month GSD puppy into the store for help with pulling and barking on walks. He’s completely friendly but very excited by all of the stimuli on a walk and I’m only small. He was extremely loud in the store but staff assured me he was fine to bring in. Within 5 minutes I was speaking with someone and trying on body and muzzle harnesses to help reduce his pull. Instantly the first set up we tried stopped his bad walking etiquette and we even managed a walk outside the busy store and around the shop with other dogs and people who he paid no attention to. Since using these products he doesn’t pull bark or even attempt to walk unruly with me and it’s been an absolute joy ! So much so that i can already have him on a very loose lead with a lot of slack and he behaves. Really pleased with the support from the store. Can’t wait to venture out now with my pup!

Had an appointment booked with the vet, half an hour after the appointment time still sitting waiting. What's the point giving people a time slot for an appointment if you can't stick to a schedule.

Good products and staff but wouldn't buy a hamster there again. We had 2 in under a year from here, no illness, they just died aged a few months. Go to Crofts where they know their breeders.

A really nice store full of friendly staff. We bought a hamster from here recently. They have tonnes of great toys and treats and ideas.However, the majority of hamster cages that they sell as syrian hamster cage" they advise are too small for Syrians

The staff where very helpful in what I needed to know & get. They even allowed my dog to try what I was asking about

Nice friendly staff who are really helpful. Store has good variety of pet supplies and always seems to be well stocked. Plenty of parking too

The staff at pets at home are always so helpful and lovely!!

Friendly helpful staff. Extensive range of good quality products for every sort of pet although some are a little over priced. Also a Veterinarian on site. Free Disabled parking and disabled friendly entrance

Terrible customer service at the Banbury branch. We went along in good faith to buy two rats after having phoned and been assured that they had plenty in stock of various ages and both male and females. We arrived full of excitement and anticipation only to discover that there were no rats at all in stock. I’d called the day before as it’s quite a long journey for us. Reece who I’d spoken with on the phone was rude and very dismissive. Not even an apology as my daughter was standing there in tears. I do not believe that they had all been sold the day before. Sounds very convenient to be honest. I will never shop there again. All the staff were disinterested and unhelpful.

Big thank you to Ella for going the extra mile - you probably won't remember me or what you did, but I will remember. Thank you and keep up the great work.