DFS Rugby

The worst experience EVER in my life.... EVER... They failed to deliver the product in time, twice, that is in 1 month and 2 weeks. Finally ended cancelling the order and guess what?! I am waiting for the refund back now. Nothing works with them, being polite, having patience, humanly, but neither making noise, calling, NOTHING. I am wondering if my case was a racist one or simply they don't really care and the people are not doing their JOB properly. Very very bad experience. And they know this review is not out of HATE... It is simply how I experienced it and still am.

Shocking / non-existent customer service. Order placed 17 October. Received a delivery confirmation for 9 November. This was then cancelled due to apparent fabric delays. It is now 14 December and still no sign of a delivery date or that the order has reached the distribution centre. Have had to drive in to the store to follow up because there is no direct line to contact them. Customer service just diverts to the store who can't do anything except try to chase the suppliers. Absolutely no communication or updates forthcoming and in the meantime we are paying interest on furniture we don't have.

Visited the Rugby DFS looking to replace our sofa for our conservatory . We didn't want to spend thousands as we would for our lounge. Had a good look round and some really good deals. The sofa i had seen online was not instore but something much the same was in the colours we wanted. Bob Patel was very helpful and not pushy . We finally decided on the one we had seen online and Bob helped with the purchase. As a Sales Manager myself i found the whole staff not pushy which is great in this day and age.Well done DFS Rugby for a good visit to our showroom.

Lovely staff, they left you alone to have a look and try. They said if we have any questions to ask. Very nice shop.

Great place for sofas. Many designs and sizes. Very good collection.

Purchased a sofa and footstool and were well looked after by ‘Bob’ in the Rugby store. The item arrived in a timely manner and the delivery guys were efficient and courteous. I informed them that only one of the two “Cherish” leather care kits had been given to me; they said that they’d arrange for a second to be sent out. I also phoned the customer care care line who said likewise. Two weeks later, I still had not received the 2nd kit so called again. I was told it would be sent out. Another week has passed, the kit has not arrived so I have today called them again.In addition after 23 days, of the 8 Eaziglides, 3 have slid out of position. At £4.50 each for a piece of stick on plastic, they are a complete and utter waste of money - I strongly recommend NOT purchasing them!As an organisation with over 110 stores in the U.K., DFS should do a whole lot better than this!

Let down on multiple occasions and given false timeframes to get a sale. Put our order on hold and didn’t realise so 6-8 weeks later they realised our order hadn’t even been put through! Sofa arrived with wrong legs, a defects, and 6 weeks later it’s only just been fixed. Now been offered a maximum of £100 after ordering a £4,000 sofa and months of stress and inconvenience. DFS have no customer service team and it is all dealt with by the store who have no care of regard for a fair resolution! Should have gone with Sofolgy who DFS slated!

Great service. Our last sofa was from DFS too, and structure is still fine,.. but it was time for a new one as the covers were worn, having seen us, plus numerous cats through 16 years of daily use.No hard sell, just helpful staff who listened attentively, keen to help us find what we wanted, and with sound advice on furniture care. We trust the quality is still the same standard.

Walked through the door to 5 or 6 members of staff waiting to pounce. One totally overbearing bloke followed us around the shop like a poodle. We said we weren't sure what we wanted, and wanted to browse but he just got on our nerves and wouldn't leave us alone.We were considering a couple of chairs but I wasn't able to have a conversation with my wife about them and we left.We went across the road to Sofology where the staff weren't so desperate for their commission and gave us some space to browse and let us make a decision. We spent £2500 on 2 chairs there.Zero stars DFS.

Bought my sofa from DFS and very well assisted by Bob.So far positive experience.