Halfords Autocentre Lincoln (High)

Watched them make 2 separate girls cry for no reason. Everyone was turning up at 8:30 am for their drop off appointment but everytime a girl went to the till they would just start having a go that their appointment isn’t at half 8 they just need to drop it off at half 8 which not only didn’t need to be said but definitely didn’t need to be said in that tone. They failed to be that rude to the men that walked in at the same time. They had Customer service experience of an unused door knob and gave off vibes that they charge for fixes that don’t need to be made.

Horrible customer service. Rude and abrupt staff. Not what you want when being told about a large bill or failed MOT.Failed my MOT (not the fault of the auto centre) but the treatment when getting my car back and then going in for the retest was ridiculous. Was advised (poorly) that my car was not worth the repairs and not to bother and that they do not do the repairs that my car needed. I failed on 2 different things and asked about the other repairs that they may be able to do and was was just met with reluctancy to speak to me, and an attitude of just get rid of it" with no real option to get a quote from them to carry out half of the work. Left originally

Took car for MOT check, now it’s making screeching noises, smells of burning and claims car needs £500+ of work doing to it…Do not take your car to this place. Car wasn’t doing this before it was left in the hands of these people. Unreliable and absolutely disgusting

Despite not having a shop manager at the time (sickness and struggling to find a replacement) they still managed to sort my vehicle out with no issues, showed me the faults with my brake discs and explained what had happened and why the repairs were necessary, informed me of a payment plan and did everything they could to keep costs down because as a student I'm strapped for cash. Great service and I'd recommend them if you want no-nonsense car repairs/servicing, we had all 4 discs and pads replaced and the car drives considerably better than before with no noises.

Good friendly staff only went in to book car for mot, but so far so good.

Took my car for a free health check to make sure that the car is safe and fit drive, I had a few concerning noises that I felt needed addressing,After several men took the car around the block and put it on the ramps they deemed the car 100% safe, no recommendations for any work to be done and it was in tip top condition.The noise was SO BAD i was shocked and I took it for a 2nd opinion to which I was told and shown that the wheel bearings and ball joints were completely broken and DANGEROUS making the car unfit to drive and it wouldn’t pass an MOT.So DO NOT put your safety in these guys hands as they clearly had their eyes and ears shut with a it’s not my problem attitude … only positive is that it was a free check.

I'm the one to always look around to see what's out there when looking for MOT. After being practically ripped off at a place I won't mention, I became a halfords motoring club member for a low, affordable price, I got an MOT for free. I was expecting to buy 1 maybe 2 more tyres for my car, as I was told by another business I would need them, so I ordered a tyre to be fitted whilst doing my MOT at halfords. I was phoned not even 45 minutes after dropping the car off that the car passed its MOT with no advisories, and the new tyre they could put on if I wanted, but it wasn't a fail and I had a little more wear in it.For that reason alone I give a 5* review. One thing I love especially when it comes to cars which can become expensive when fixing is honesty, especially with the current crisis. I will continue now to use halfords after receiving outstanding service to do 6 monthly checks and 6 monthly services.There are a lot of greedy dealerships, garages out there that will do anything to get extra money or commission, but this was nothing more than excellent and I would highly recommend. Thank you.

Avoid this garageHalfords autocentre may be slightly cheaper than the average garage, but what you save up financially, you still lose in stress.Took my car there for MoT and full service, and they kept it for nearly 2 weeks because they messed up the order for the replacement part that failed the MoT. When I picked the car up, it started making scraping noises, and they told me that it was just a stone caught between the brake disc and pad. I asked them to take the car apart and verify what the noise was, and they started getting very rude and confrontational, saying that they had nothing to do with it."After they 'checked it'

Gave me a quote just shy of £2500 for parts & labour. Went down the road to Shakespeare with the list halfords gave me and they quoted me £1200. Halfords is a rip off. They also once put a coil spring on upside down which isnt even supposed to be possible afaia.

Never reviewed anything before but this needed to be addressed.Booked my car in for replacement glowplugs. They explained over the phone they'd have it finished around lunchtime.Handed the keys to them just before 8:30am.1:30pm I decided to ring as I had recieved no word, only to find out they had the wrong number on file.What's worse (and is the sole reason why I'm writing this) is that they couldn't replace them because they were 'having trouble removing them' and that they 'didn't have the right equipment to do anything further'.(Mike I believe) told me to simply see a specialist and to quote 'not buy a diesel car in the future'.This was of course very upsetting, more towards the fact he had no decency in recommending anywhere I could go, coupled with the 'meh whatever' attitude and bare bones enthusiasm, I was left with 5 hours of my morning I'll never get back.Really didn't want to have to write this. I try my best to see the positives and how difficult it must be to endure life's ups and downs, but please show more interest in your customers. Don't just shrug us off like we're flies on a wall.Least they had the decency to not charge me for laying eyes on the vehicle.