Leonard Gray LLP Solicitors and Estate Agents

Leonard Gray were the agents of the house we bought, and I have to say that they were amazing with us from start to finish! Andy & Kate were both fantastic. Friendly, understanding, personable, empathetic, and responsive. Andy, thank you so much for posting the laminate :) am so sorry we missed you! Think I was upstairs stripping walls at the time and I havnt sorted out a door bell yet! Lol. Thank you for your patience with us, we will pop in as soon as we get a minute. James & Andrea

We used Leonard Gray to move house and it was, by far, the most smooth and professional experience we've ever had from an estate agent. Kate Green was diligent, honest, thorough and our best possible advocate throughout the chain, going above and beyond to secure us our dream home. Based on our engagement with other agents when viewing homes, we swiftly recognised this to be the rare blessing that it was. We would thoroughly recommend using this firm!

If you the “client” are on a deadline or expect the sales process to be completed in a “timely manner” then AVOID! My parents were selling their house to a Leonard Gray client. Their client was a cash buyer, my parents had “no chain” At week 8 their client hadn’t been informed of ANY progress, no communication - not even the property inventory nothing! Their client contacted my parents, called to my parents house found out what items were staying in the property from my parents, totally upset with complete lack of communication from Leonard Gray, upset by the way in which “he the client” was NOT being treated. The clients solicitor working from home and then when suppose to be in the office was not, NO communication. Went in to sign as agreed with his solicitor to exchange to find solicitor not in! Told to come back the next day - still not in! At which point another solicitor completes exchange on behalf of missing solicitor - complete lack of communication with the sellers solicitor. Estate agents who sold the house chased Leonard Gary for both parties, my parents solicitor blue in the face from sheer trying to progress the sale to be met with “Nothing” I contacted from overseas spoke with Leonard gray complaints manager and only at this point did the wheel start turning but to be told completion wouldn’t take place for another 3 weeks ! At no point could I speak to the client solicitor - met with a constant voicemail message. Leonard Gray were waiting on nothing, one search that they were waiting on they received on 31st October, - the week before my phone call, I asked why 3 weeks you are waiting on nothing! Sale eventually closed on 30th November… 3 weeks later!

If your a first time buyer, I’d be careful of paying the retainer unless you have a mortgage offer in place first. We was in the progress of getting a mortgage offer until it was declined. But already paying the Solictors £350 retainer then they wrote out the contracts on our behalf, over 1/2 weeks after the purchase did not go ahead this solicitor charged us £910 for half the work non completed. It was quite a shock. Just want to warn others before parting with money make sure you have done your research beforehand.No wonder Solictors make so much money.. do not think this is treating customers fairly in line with FCA & TCF guidelines but oh well.. on to the next one

I contacted Leonard Gray for advice on a legal letter I required for another person. Initial contact with Marie was great and very professional. Over the course of about a week the letter was completed with copies to take away. Superb service, very friendly and helpful both over the phone and in person. Would definitely recommend using Leonard Gray

Experienced, professional & great communication. Many thanks to Andy & Geoff for guiding us through what was at times a difficult selling process.

Selling my Mum's house for her has been a huge responsibility but Andrew and Kate at Leonard Gray Estate Agents have made what could have been difficult, very easy. They both kept us up to date from start to finish. We are very pleased that the sale has gone smoothly without any problems. We are extremely grateful.

Andy and Kate at Leonard Grey estate agents have provided an outstanding service in supporting myself and my partner in purchasing our first home. They both provided regular detailed updates, supported with enquiries and liaised with solicitors and seller as required. They were always at the end of the phone to answer any questions in a friendly and professional manner. We would 100% recommended their service and look to them for our future property needs.

This establishment has been in business for many years and is a reliable company to use for your legal affairs. They dealt with the purchase of our very first house back in 1965.

My parents first used this firm of solicitors over 75 years ago. I grew up knowing the name and thought they they were the only solicitors in the world before I was able to understand what they did. My family always found them very helpful and straightforward in all that they did.My brother used them all his adult life.We have used them throughout our married lives (6o years now)Because of our satisfaction, one of our sons who lives locally, also uses them.Yes, we would all recommend Leonard Gray in any capacity -they know their stuff and we wouldn't go anywhere else.