Downtown Burger

Food is absolutely 10/10. Customer service is brilliant. Can not fault them in any way. Everything was spot on..highly recommended and will b ordering again.

I ordered a Juicy Lucy burger. It should have cheese stuffed inside it. This was not a Juicy Lucy burger.There was nothing gourmet about the meat patty either. The cheese cake was frozen supermarket produce for which you charged me £2.50. Can't eat it yet as its still frozen. Won't be ordering again.

There was genuinely nothing good about my order. The order was late, cold and missing the drinks. The milkshake was basically sweet milk with a few bits of chocolate in it. The cookie dough" was basically an overcooked crunchy cookie and had a piece of wrapper in it. Absolutely EVERYTHING was skimped

Been ordering here for a while now. Always order the same thing, at least 5 or 6 times before. The BBQ Meat Thunder Box with mayo, no salad and the Downtown Special Box, and have always enjoyed it. Ordered the same thing tonight and the BBQ Meat Thunder doesn't come with BBQ sauce at all anymore, when it used to be completely tossed in it and then to add insult to injury it was covered in salad. No salad was ordered for that Box at all. Just Mayo. My partner won't touch anything with salad on it with a barge pole. After ringing to explain that the order was wrong and that it looked like two Special Boxes but one without sauce, I was told rudely that I never requested BBQ sauce, and that I never explained that I didn't want salad.I didn't order salad and I ordered the BBQ Thunder so wheres the BBQ?Not gonna lie I got annoyed.Seriously has this place changed ownership? Also to add on top, even after picking out all the salad and slathering it in our own BBQ sauce, the chips were undercooked.After the way I was spoken to on the phone and the sheer lack of customer service I will not be ordering from here again. Inedible food, terrible customer service. Don't recommend whatsoever. Its not as if it was a cheap meal either.

Been ordering from here for a long time now. I believe it has changed ownership? Had it around one month ago and and food wasn’t upto the usual standard thought maybe it was a one off so tried again but it’s terrible. Portions are a lot smaller, ordered bbq loaded fries no bbq on them. This used to be one of my favourite take outs but unfortunately will not be ordering from here again!

Food was 20 minutes late when we asked where it was we was rudely told that the food would be with us within 5-6 minutes but it was 20 minutes late and then when we got our food it was stone cold and we had to warm it up so it was hot we WILL NOT be ordering from them again as the food and customer service was deplorable

It’s really amazing The Gourmet burgers are soo juicy and and the chicken donor was amazing all the food delivered very hot.Their delivery drivers are so generous and very respectable

Terrible food. Arrived 50 minutes late. Tried to call store to no reply. Finally arrived. Stone cold, seemed to have been previously reheated and hadn't even delivered the correct items. Absolutely terrible place to order from

Ordered from here, descriptions don't match the food. I got the Kentucky classic burger, it was a chicken burger in a soggy bun with some brown lettuce and a tomato. No nacho cheese, no American cheese and no gherkins. Disappointed.