Salontwelve

Just want to thank two of your amazing staff Maisie and Libby for going above and beyond today and staying past there closing time to correct my colour for me , you really are amazing as always , I cannot thank you enough , love my hair , nothing is ever too much trouble for you , thank you again ❤️

My hair was done by Maisie last month. I had a cut and colour. I am amazed at how long the colour has actually lasted! Maisie also put a treatment on my hair to smooth it out and gave me an AMAZING blow dry. Highly recommend giving her a visit she is very friendly and knowledgeable

Hello there!I am more than excited that this salon is in Crawley and I can always visit to cut my hair.Libby & Maisy is just amazing and they are doing amazing work.Last time Libby cut my hair and they look awesome.I always cut them short and the amazing thing with my haircut, is that it's perfect. Every morning, they need a brush and they are in shape, exactly how they were when I left the salon.No need for hairstyling or anything.Thank you Libby

I went in to Salontwelve at short notice to correct a disaster haircut from another salon. The hairdresser Milly was amazing. I could tell by the way she listened to my concerns that she really cared about putting it right for me. I left feeling so happy with the result that I will definitely be back.

My experience at this salon at 14.45pm on 12/09/23 with masie, has left me so upset and out of pocket after spending £135 to come away with frazzled hair and several inches of my hair gone. I attended the salon due to a previous bad experience at another salon. I also wanted a pick me up due to going through some health problems thicking new hair might make me feel abit better about myself. I explained I disliked the toner on my hair it was a mushroom blonde but had taken alot darker around the front of my hair. I explained my hair was bleach blonde beneath the toner and I wanted a balayage effect. Now I know im not a hairdresser but when the stylist suggests that I need a full head of bleach highlight with toner inbetween and a Scandinavian hair line, I thought toner was a demi permanent colour? and surely a full head of bleach highlights wouldn't be needed?Also the stylist mentioned my hair may already be compromised, so why suggest more bleach? But i trusted her judgement as a stylist.Anyway this bleach in foils was left on my head for around 50 mins. Once washed the cutting began again I had a picture of the style I wanted yet by this point the stylist was rushing due to it being closing time. No face framing or layers like I asked, my hair was barely blow dried still wet when I left and didnt ask if I wanted it styled. I called the next day as was really unhappy with the cut and to be honest the colour isn't what I wanted either, I had some bits of hair longer then other bits and my hair looked dreadful and felt awful. The stylist booked me to come back that day and I have ended up have another 2 inches off my already bob style hair.She gave me a free olaplex treatment but told me to wash it off at home which I did and I can't believe it but my hair is now even worse! I haven't called the salon again as to be honest I don't want my hair touched by that stylist again.I'm really disappointed and upset everytime I touch or look at my hair. I just feel like the competency isnt there or the listening of what people want!The stylist went on to suggest lots of products I need to use to help my hair (which I have brought for around £70) Apparently this is what happens when you use bleach you become frazzled, I have never experienced this after bleaching before, I honestly think im going to have to shave it off its that damaged and I paid for the pleasure.I will never use this salon again!The client is not listened to period, and I don't fell like the experience is there.No refund offered either after spending alot of money to end up with hardly any hair!Update: been to a salon today and had to have a pixie cut because the damage is so bad it can't be reversed. Devastating.

Amazing hair salon! I did my color correction with highlights and balayage and I fell in love with the result, finally my hair looks better and without color differences. I have a lot of hair and Libby did it for me with a lot of patience and with incredible results, she is so lovely, she did exactly what I wanted and she gave me her advices and ideas to make my hair even better. It was my first time at that salon and I would definitely go back and recommend it, I loved it!

I had extensions with Hayley and she was absolutely amazing! My extensions are beautiful and I could cry with happiness with them. Hayley was so lovely and chatty and very helpful with advice and aftercare. Would recommend her to anyone and everyone! So so pleased with my hair.

If you’re thinking of going to any salon go to salon12, I’ve never been disappointed and my hair always looks incredible and healthy. The girls there really care for your hair journey and have amazing tips for hair health. Maisie’s work is honestly stunning, she’s made my hair look 10/10, would highly recommend her :)

Hayley did a fabulous job with my extensions, she walked me through the whole process and gave me such great advice. She was a fountain of knowledge in regards to the aftercare and maintenance of the extensions and the end result was unreal. I am so pleased and would highly recommend.

Ive had my hair done by Holly a few times and each time it was phenomenal. every part of the service was exactly how you would imagine it to be. she was so nice and took into consideration of exactly what i wanted, she told me what was achievable and how long it would take. i had no disappointments. i couldn’t recommend her more <3