Malcolm Waite | Ford - Sandwich

Lovely family business and a pleasure to deal with from start to finish. They have a no pressure sales approach which is quite refreshing these days! I'd highly recommend Malcolm Waite to anyone.

We were looking to update our 2015 car and were greeted in a very friendly and helpful way. We test-drove the car we were interested in from the forecourt, but the salesman then offered us a paltry amount for our car, despite its low mileage and good condition. We said we would think about it and phone him back later that day if we decided to go ahead. The salesman rang us the next day and proceeded to shame us for not phoning back, saying he had invested a lot of time on us and did we really want to lose the car despite the fact that he wasn't going to offer more for ours. Needless to say, we reminded him that we had said we would only phone back if we wanted to go ahead and that we didn't appreciate being leant on in such a way. We bought elsewhere and got £900 more for our car, got a great deal on our new car with no guilt trip and excellent service. If you want to buy from this garage, be aware that you may be hassled and made to feel guilty if you don't buy. It reminded me of the pressurised selling used by double glazing companies 30 years ago!

Nervously travelled from London to view a potential new motor. Firstly I was super impressed with the quality of their stock, super desirable vehicles and all were immaculate. Secondly, the actual process was very enjoyable, Nick was knowledgeable, refreshingly non pushy and I left with an awesome car at a fair price. I have already recommended nick to a few of my mates and will be giving him a call when it time to update in a few years.

Excellent service and a seamless experience, the car was delivered, all the paperwork done with clear guidance on what to do next. So easy and the car was exactly as promised.

Best ever new car purchase experience from Malcolm Waite. From my first tentative enquiry to driving out with a fantastic new model Focus they have been welcoming, helpful and thoroughly professional. If you are thinking of a new or used car this family run firm is so much better than the other conglomerates. Thanks everyone at Malcom Waite, you are a great team.

John gave us professional, knowledgeable and friendly service throughout our car buying process. We had an excellent car buying experience and (although we live in London) Malcolm Waite will be the first place we look when buying a car in the future.

First class, reliable customer service. I purchased a quality used car and I am delighted with everything, including the easy online reservation, and Covid secure demonstration and handover at home by John Kemp. Thank you so much.

I was searching for a pre-loved Mercedes with particular specifications when I happened upon this friendly family run business with the exact model I was after. I had other choices from around the country to also look at, a few of which I saw. I then went to Malcolm Waite in Sandwich in Kent. I was greeted by a friendly receptionist and took out the car for a test drive with Mr Waite. After our drive I purchased it and took collection of it the following week. It had a very good valeting before collection to such a good standard that I will consider the drive back there when it next requires a good cleaning.I will look at their vehicles next time I am in the market for something special because the whole experience was great.

Purchased a Seat Ibiza through this dealership, had the pleasure of dealing with the managing director Nick who is a great guy, not pushy, we worked out how much I wanted to pay and how much deposit I wanted to put in, after I said the deposit was a little higher than I wanted to pay he switched some things around and got me a price I was happy with, since then he's been keeping me up to date with what's going on with the car, even though all the money has already gone through to him and his job is essentially done, his customer service has not changed, top bloke and will 100% be using them again in the future for my next car purchases 10/10

Bought a new Ford Focus and we are delighted both with the car and with Malcolm Waite Ltd who have been very helpful both before and after purchase. Would warmly recommend this company to anyone in East Kent who is thinking of buying a Ford. Knowledgable and helpful.