Dragon Taxis

Awful, stressful experience - never again.3 days earlier I'd pre- booked a taxi with Dragon Taxis for 8 am. I stressed it was for an important and urgent medical appointment. I was told it would be on time.On the day of the appointment, I called Dragon 40 minutes before pick- up time to confirm; I was once again re- assured and told that the taxi would actually be sent 5 minutes early to reassure me.However, not only did it fail to arrive but, when I phoned, I was told it hadn't even been allocated. Nor could they tell me when it would be lt alone arrive. The dispatcher was very disinterested.Quickly, I called Vale Taxis and the lovely, empathic dispatcher sent a taxi immediately. They also picked me up to return me home within 5 minutes of my call. The drivers were both local and lovely as by this time I was fairly rattled.If I thought it would make a difference, I'd make a complaint to Dragon. But the silver lining is I've now found a local, reliable company and will never use Dragon again.

Great service lovely driver.... taxi waiting for me when I got off train after a nightmare journey from Bristol

Driver was outstanding. Didn't catch his name sorry. Can't recommend him enough. Thank you

First time using the app. Very straight forward and easy to use. Driver was assigned and arrived quickly and was easy to track driver through the app to get ann estimate of arrival time. And to top it off I had a surprise free trip courtesy of their free taxi promo (in a swanky Tesla no less!) :)

Fantastic service, lovely driver, all was a little nerving as it was searching for a car right up until pick up time. I don't usually use taxis due to the cost but I had no other choice with the time frame. Would use Dragon again.

The driver was great, and I’d give him 5 stars, but I was overcharged by Airpay and despite being assured by an operator that I’d be refunded, I wasn’t.

Cancelled 30 mins before a booking placed 24 hours before the pick up time. No answer on the phone number. Poor and unreliable service. There are plenty of other better taxi companies.

Would like to say a big thank you to the driver who collected my mother from Morrisons in Barry and took her home, he even carried the shopping to the door. The fare was free and he wouldn’t even accept a tip.A big thank you to the driver who was so courteous and a big thank you to Dragon for the free ride.