Victoria Cole Hair & crown ov glory

This salon used to be great but the service has gone downhill recently. I went in to get my hair done (box braids) last week. I was EXTREMELY disappointed with the results (the work was slapdash) and the customer service was awful.Clients pay before the hairdressers start any work/braiding. So once the salon has your cash in hand (£50), they couldn't care less about clients' customer experience.After I made my reservation, and sat down, the hair dresser kept stopping to dance, amounting to 30mins of waiting (she had to be told off by her supervisor).Then she exchanged blows with her colleague over something trivial, in front of all the customers....very unprofessional. She also refused to brush the extensions and declined my offer to do so. As you may be aware, brushing the extensions helps keep the braids neat and minimises flyaway hairs. Then she would gradually, accidentally" drop over 1/4 of the "tangled" extensions on the floor because it would take longer to braid whilst using up all the extensions. To add insult to injury

Wonderful service provided. I have now visited here twice after the first recommendation given to me for my friends' wedding. First occasion I brought my own hair there (brought from a black beauty shop) and it was put in with excellent care by Alfa. I made a second visit due to the wonderful service and this time I purchased my hair from the shop (I highly recommend this, rather than buying hair externally) and had it put in by Beatrice. Excellent service and I look forward to using this shop again for hair services.

Normally always purchase hair from here without a problem. Purchased this hair before lockdown and only just got round to putting this in because of lock down so no salons open so I did my own braids for 6 months. I decided to make use of the hair and the quality was awful. As you can see the ends are thin and scraggly which is odd. When I messaged victoria to question the hair quality she said oh sorry and won't give me my money back or even a partial refund just a discount on next purchase which I do not want to make. She is now ignoring my messages. Awful customer service I will not be using this service again.i have now escalated the issue to citizens advice as I paid £185 which is a lot of money for the poor quality hair received.

Awful hair wouldn’t recommend. Complained and got ignored. The owner was sending me around in circles. I’d use the bundles to sweep my floor.

The weaves I have done there have always been very well done. I did a weave with a side parting leave out and the two times I had done this hairstyle, they were very well done. The only time I had a problem with my hairstyle was when I did a closed weave where the front of my head look as if it was unfinished. One thing I will say is that some of the workers can be a little rude in which makes me want to refrain from going at times because I don't like dealing with bad energy. Other than that, I would recommend going and getting your hair done there.

Beatrice was so warm and patient with me. I walked in at 5pm, the end of their day, and she was ever so gracious in accepting my custom. My hair looks absolutely beautiful!! I'm a difficult customer, but she has exceeded my expectation. Visit the salon and ask for her. :)

A lovely calm and warm, attentive lady called Beatrice has just finished canerowing my very thick and temperamental hair. I tend not to go to the hair dressers as I am extremely hard work to say the least and expect my hair to be treated like gold!! Beatrice was patient and supportive, she took good care and patience with my hair and ensured she did my hair in the exact way I wanted it to be. I've just finished and couldn't wait to write a review, my hair not only looks absolutely beautiful but the care for my hair underneath was just nothing more than I could ask for. Thank you Beatrice for your time, creativity and care, I didn't bring enough with me to leave a tip but when I will defiantly be coming back and when I do I'll be sure to bring my tip along with me!!Thank youDominique x

Beatrice is a really skilled and accomplished hairdresser. I can't sing her praises enough for the wonderful weave I received and the personal care and attention given which was second to none. Beatrice was very friendly and gave recommendations about handling and maintenance that I really appreciate. Have enjoyed my experience at Crown and Glory.