ScS - Sofas, Flooring & Furniture

The manager was so rude today left us mid sale to go answer the door bell at the back of the shop and then proceeded to chat to what looked like his mates and just left us there, we decided to leave after this appalling customer service. Would have scored a zero if possible.Who does he think he is ?

Extremely knowledgeable and attentive staff, the store was bright, clean and inviting. No sales pressure. Relaxed environment, friendly assistance on hand when needed. Christina is an asset to the organisation.

Went to the Doncaster and placed order. Staff were really friendly and kept socially distanced but still had the personal feel to the visit to store. On my way home I realised I ordered a 3 seater instead of the 2. I rang the customer number explained the issue.No drama sent me an email I put down what I wanted amending and got confirmation within 72 hours. Great service will be back

We bought a sofa from here last year in November 2022. The delivery was delayed leaving us without a sofa over Christmas. Our sofa arrived and everything looked great however we’ve had nothing but issues since then. The quality of the sofa wasn’t fit for purpose and ripped, fell apart, squished and deformed within weeks of having it. We’ve battled with customer services for the year since last year and have been told that we could have a full refund or swap for something of equal value.Upon revisiting the shop we were spoken down to and made to feel stupid by a bald man at the store. He wasn’t interested in anything that we had to say and started deducting money off of the amount that we had to use for a new sofa. Told us we need to pay for another delivery, we need to pay for sofa care again. By the time he was finished we were down by ~£400.If you want a sofa, go to a sofa store that actually values your custom instead of a store that wants to take your money and provide a subpar product and then charge you extra for doing no work to help you resolve anything.

The salesperson we had didn't seem 100% sure what they where doing. We where advised by two different staff members that we were able to choose fabric from any suite in the range for our chosen package. This proved very difficult to do and didn't fill us with confidence. We were promised a call back on 3 occasions by both the staff member and team manager but didn't receive one. Still waiting.We have however gone through with the order as the product is what we wanted and are hoping the promises do come through. I did get written confirmation from one helpful colleague.

Bunch of crooks. Just found out they delivered my mum furniture that isn’t like the one she ordered. So now she’s going through an Ombudsman to get it sorted. Personally I’d have just dropped it off in their showroom. Pretty unthinkable in this day and age. Do not spend any money here, do yourself a favour and go to furniture factors round the corner.

Bought our sofas and carpets from these, the shop assistant was amazing..sofas were late, carpet was damp damaged..now got our sofas but almost a year later and still no carpet, got a call in December 2021 saying carpet would be here in January..got another call on January 31st 2022 stating it’s going to be mid March at the earliest now. I’m sick of waiting, going to call and get a refund for my carpet. It’ll be a year if it goes on till April. Will never buy from these again!

Beverley in the Doncaster branch was helpful pleasant and not pushy. She let us browse and have time to think things over but was always there to help if we had any questions (we had a lot!) Much better than buying online as you get to see and feel it! This is the sofa we picked out but we got the standard backs and didn't bother with the beads round the front. She explained everything about the delivery and we should have it by 4th September. Will definitely shop here again when we need another one.

Nobody EVER phones you back. Nobody EVER lets you know the state of your order. You CAN'T phone the shop. When you do phone H/O it takes 30 minutes just to get through each time. Their carpet delivery people don't liaise with their sofa guys. Shockingly poor after sales service. Had we known, we would have gone elsewhere. Rubbish. Can't comment on the quality yet but hopefully .....