Boots

Small store in comparison to most Boots stores around Birmingham. But it does stock the most up to date health and care essentials.At times being a small store it can seem busy (but is not really) just the aisle's are narrow and if the que has 3 or more then it looks busy in the small space. Staff are ok help when needed but can up their game in customer service and interaction.They also have a small pharmacy which I've used pin many occasions and have been pleased with the service provided. Only downside is they often change pharmacist and staff so you don't know who's who when you visit other times.But overall decent shop with decent service hence the personal opinion of 3* stars i have awarded.

I found what I need but the shop is a bit messy, lacking manpower.

Cashier Afjan was very polite and helpful when my mother and I wanted to use the digital card on the Boots app to pay for our purchases. She took the time to calmly explained how to update our card information and validated our receipt for 30 days so that the points can be added to the digital card.

Poor service with long waiting time

Alot of shelves were empty but staff pleasant

Whilst this store is small, looks to be struggling with low stock levels, short staffed and half the shopfloor closed down, the pharmacist and her team have been very helpful with my recent concerns over obtaining my specific medication to which I am grateful - without prompting they were helping me as best and as quickly as possible by contacting my GP, explaining what is going on and what can be done, supplying me with an expensive brand as an alternative and keeping in-touch throughout this ordeal. A credit to your company.

Ordered a mascara online; went to pick it up today. There was no seal on it. Spoke to the manager and she rudely said mascara doesn’t come with a seal anymore. The mascara was scratched up and looked used.

Very small Boots store, cannot find many things there

Lifts are an issue otherwise wonderful place to work

AVOID. They don’t accept refunds for unused and unopened items. Had to go to the city centre branch instead and they was confused to why this branch was making up their own rules. Even the website states you can return unused goods within 35 days. Clueless staff and a horrible experience. Don’t bother