Lucas James Estate Agents

Rubbish communication. And when they do communicate, 2 people from the office phone you up to tell you the same thing.

Absolutely rubbish don't pay contracters have to phone and phone and phone, email after email to chase invoices. No one is ever responsible for anything and you just get story after story. Took me from Monday to Saturday to get in touch with one person they ensured me a call back but then claimed the wernt in the office even though another member of staff told me they were in that day. Actually told them never to contact me about work again.

Not great customer service, the contact is kind of poor so in the end we decided on Pattinsons from Forest Hall

Excellent service from beginning to end. Regular updates from Lorraine John and Ashley

Absolutely appalling! If you want to sell your home or expect customer service avoid! Signed the contract then .........nothing, no phone calls, no updates, cowboys

Wish they would remove the sold homes there's too much of them in the window that it is not easy to see what is for sale

Initial valuation and conversation seemed promising. Didn’t get the contract for ages as apparently the email bounced back but they never tried to get in touch any other way. Eventually signed and that’s where it went dead. Emails ignored, no communication and no interest or viewings. Went with another estate agent and got multiple viewings on the first day with much more communication and kindness. Wouldn’t recommend!

I would suggest to everyone never use lucas james, we moved into a flat that was damaged and moldy constantly, storage heaters and it was freezing every day. First moved in and the plumbing would not work for the washer took me 3 calls and 6 emails for them to finally send someone out and then got told its not the plumbing it's my washer, got a brand new washer for it to not work cause it was the plumbing my own dad had to come and sort it as they would not, water was coming in through a damaged roof and they got people out after weeks and weeks of telling them, then for them to tell us its the roof and for them to tell us its not the roof basically they would not repair nothing and do not reply to emails or calls, they then tried to keep my bond instead of returning it by saying we damaged the property, lucky i had taken images when we first move in to show these damages were there before we moved in.. then they stated i had to show them proof of paying the council tax bill 8 emails i sent about my money and no response, i then called them and told them i want there solicitors information because i am taken it further, she said she would send them over the next day i woke up and my bond was returned..... i would suggest if you want to start a family home with no stress DO NOT USE LUCAS JAMES!!!!! THIS IS THE KILLINGWORTH STORE, TERRIBLE WAY THEY SPEAK TO THERE CUSTOMER AS WELL... NEVER AGAIN

Don't answer there emails over a week I asked for a valuation. Not one reply.

Always looks closed, probably because of the lockdown.