Philpotts

Hello.I hope you are well.I never complain about my food but what I witnessed yesterday is something worthy of a complaint!I went to Philpotts with work colleagues for lunch and I saw one of your staff members grabbing tuna with her hands, then grabbing lettuce, then grabbing cheese, contaminating all the food with fish, at least she has gloves on THEN I got a lady who made my salad doing the same thing this time not even wearing gloves…What would of happened if someone was allergic to fish and your staff or just touching all the food like that?Absolutely disgusting and would not recommend your store!

Not what we rememberMiserable staffScruffy looking toOver pricedAvoid at all costs

The staff are lovely and the place is clean, but my sandwich went straight in the bin. The bacon was so undercooked, it may as well have been straight from the packet. I have genuinely never seen more fat on a sandwich in all of my days. Either cook your bacon or take it off your menu. That butty was a disgrace.

Picked up this Cheese and onion pasty on my dinner today to get back to work to open up it up to find its a meat pasty... And not cheese onion ... Clearly bin packaged wrong and ruined my lunch!

Amazing food at great prices , service is pretty friendly, however the queuing system is very chaotic and lacks organisation which makes lunch times a bit stressful as you don't know where to queue. The atmosphere isn't really there , it's more quick eat and go , or more takeaway focused.

I ordered a breakfast sandwich.Was waiting ages then people behind me in the queue started getting their orders before me and then I got asked did you order?" to which I replied "yes" (and said what I ordered) then she said "oh I've just given yours to someone else.."So I waited again for my order to be made

When visiting the Hardman Street branch with my girlfriend earlier today for an attempted lunch, the service was shockingly awful. We ordered a hot sandwich meal deal - the sandwich being £6.49 and an extra £2.50 for the meal deal addition. After initially ordering the sandwich and waiting 5 minutes, it was shouted to us that actually they had ran out now and couldn’t make what we paid for, so offered an alternative. The alternative option chosen was then also revealed recently out of stock. After finally deciding on a 3rd option and waiting for nearly 20 minutes, we approached them and asked where it was, to which they said “oh we forgot to put it through”. We were having a tough day already and only had 25 minutes for lunch before a 2.5 hour meeting so this was the only chance to eat something. My partner left upset, with this making an already hard day much worse, especially after them only refunding the sandwich and refusing to refund the £2.50 meal deal because it had already been received. The fact that £2.50 wasn’t even considered adequate compensation for the mistake they’d made, after awful service and incompetency, is absolutely shocking and I would not recommend this store to anybody.

Some great sandwiches and hot lunches on offer and wait times once you have ordered you're food can be quite long in comparison to how busy they are. Me and my colleagues had the Yorky Christmas Wrap last time, was lovely but a tad dry. Suggestion for Philpotts: Add a tub of gravy to dip your Yorky Wrap in, I would happily pay an additional charge for this...this would take it to the next level.

Very poor customer service, the male manager was very rude even though the cashier woman was very polite. I ordered my hot drink and they refused to change it to a meal deal. Wouldn’t recommend anyone to come here. Manager had no manners and sounded very condescending. Would give it a lower than 1 star rating if I could.

I previously reviewed this establishment and gave it 2 stars due to the poor service and lacklustre sandwich I received. I have today updated my review to 1 star. When paying £2.05 for 2 pieces of toast!!!!!!! I do not expect to receive cheap bread, the kind you can pick up at asda for 50p a loaf. Coffee tasted alrightish but a) has never seen a cappuccino, it’s just a milky coffee and b) was so hot it burnt my mouth and b) burnt the beans. I only gave it a 2nd chance as I fancied a slice of toast for breakfast but shan’t be doing so again.