Nu-Flame Ltd

Really rude customer service. A polite enquiry for a potential sale is rebuffed with arrogance and a complete lack of interest. They must not be interested in future sales!

Good range of products. Gas fires most efficient and reliable. I never had any problems ordering parts and always found them polite and helpful.

Best fires anywhere in the UK ! save so much money in the long run with the Veo there brilliant !! British made also !

We bought a Nu Flame gas fire just 12 months ago so we only used it for a few times last winter! November this year It wouldn’t start up so I got a gas engineer to come and look at it and to my dismay the thermocouple wasn’t working! So It had to be replaced and cost me over £230. I tried to get something back from these people and “in the small print” this should be replaced every year! I WAS NOT WARNED PRIOR TO PURCHASE! Absolute disgrace in my view as it was expensive and I would not have bought it knowing this was going to have to be replaced every year! The previous fire we had for over 10 years never had this done! And the engineer who replaced it said he has never had to replace a thermocouple on any gas fires within 12 months of fitting! So you pay for a better quality item and get ripped off ! A very very costly mistake so beware if buying a gas fire ! Don’t buy a Nu Flame.

WARNING!!! DO NOT USE THIS COMPANY!! worst company I have ever dealt with and I am a gas fitter if 30 years..was called a liar. Was sworn at, shocking..company should be struck off! Avoid!!!!!!!!!!!!!!!

Ordered some parts from them that haven't turned up. Tried calling them numerous times over 4 days and no one ever picks up

Great company, excellent fires - sadly the supplier from a few years back, Browns of London, went into liquidation a few months after I had paid them a large £5k cheque. Fortunately when I had a problem with our fire today, testing it ahead of a possibly cold winter, I discovered that Nu-Flame are still going strong, and their technical guru Stacy was brilliant in kindly sorting out the issue (which turned out to be mainly my stupidity…). I’m a very satisfied customer !

I have had problems with the coals disintegrating and had to have their technicians visit twice. On the second occasion they said the problem was the fire was overhearing so they removed the baffle.I was told I had caused the problem by moving the coals which is a lie. Then I was told they removed the baffle for safety reasons because there was something wrong with the chimney. I had the chimney checked and no problem was found. In my opinion the coals are not fit for purpose and disintegrate causing the gas jets to be blocked. I only had the fire 2 yrs and now having to buy another fire. Because they removed the baffle the fire doesn’t produce any heat and totally useless.Also I took out their extended warranty which in my opinion is a scam. The warranty is though Domestic&General and when I phoned their helpline I was told we don’t deal with gas fires. I demanded they send someone to attend the fault and the person they sent knew nothing about the fire. Nu-Flame states all work we be carried out by their technicians which is a lie.I wouldn’t recommend this company to anyone.

Dreadful services! Can't get through on telephone nor get a response by email. Advertises spares for gas fires at high prices but when ordered not what advertised or ordered. Use them at your peril!