Urgent Care Centre

Was visiting from NY and after a few days in London developed a horrible sore throat which turned out to be simultaneously strep throat and tonsillitis, truly awful stuff.I called this urgent care center and the receptionist said I could come in right away to be seen. The check-in process was quick and easy. The wait, while unbearable at the time, was in hindsight a reasonable amount of time - less than an hour.I first saw a nurse and then the doctor, who admittedly lacked bedside manner and was obvious in his attempts to keep the encounter at brief as possible. Though again, a fair expectation for urgent care. I received a diagnosis and prescription immediately.Furthermore, I could not believe that in total, the visit, exam, and medication was... wait for it... 8£!! Are you kidding me? Amazing. So cheap I didn’t even bother to use the travel insurance I had.Maybe my standards (read: American healthcare) are abysmally low, or maybe this place really is as great as I perceived it to be. Either way they deserve a solid 5 stars in my book.

Went there one week ago and the staff were really helpful and compassionate.

Went last night as my son had an infection. Very straightforward. Reception staff very helpful and friendly. Had to wait about half-an hour (was expecting to wait longer given it was 7.00 p.m.). Doctor was helpful (not overly friendly but that was fine). Came away with what we needed. Wd definitely visit again if needed.

This is a halfway house between your GP and a classic A&.E. Receptionists are polite, waiting area reasonably comfortable and GPS when you see them reassuring. They will refer you upstairs to get access to hospital services if you think your situation merits it. If you have to leave before being seen your visit is recorded and your GP will be informed. Getting an appointment at your usual surgery should therefore be quicker.

The most useless care provider" in the NHS

I met the worst nurse here. I was talking to the receptionist and she was apologising to me about giving me a wrong information which resulted in an additional hour of wait (already waited 3.5 hours by this time). The nurse stomped over and immediately assumed that I was upset at the receptionist for no reason. She threatened me and then scolded me. As a health professional myself, I feel that nurse Ghalaza of Hammersmith urgent care centre lacks compassion for patients. She seems to be in a bad mood and takes it out on patients who are not feeling well. She should not be hurting patients. I am disappointed today, feeling unwell and hurt.

Cannot praise this place too highly. Consistently quick, kind and attentive staff. I turned up on a Friday evening and was seen within 5 minutes by an exceptionally kind young doctor who put me at ease immediately. Her examination was carried out quickly and professionally, and she gave me what I needed to deal with the problem. Outstanding care and the NHS at its absolute best. Thank you!

I was sent here by 111 because I was suspicious of having a UTI. My urine was checked with a urine test strip and I was told, quoting the doctor's word, I don't know why you came to this appointment

Waiting 3 hours and still have no clue what's going on! Docs/staff seem clueless and not very helpful.Suffering from severe vomiting -so lacking energy now as it's almost 2.30pm and I've had nothing to eat!Reception closed for an hour and half -no information again. I'm having to -whilst sick, direct patients to wait or ask downstairs!By far one of the worst experiences so far in ANY NHS service!Do not recommend to anyone who doesn't have time to waste!I am re-reviewing this clinic. The GP was extremely helpful and informative. Would be happy to be seen by him again. Although, do not have 3.5hrs to waste for 1 appointment!

It took about 1.5 hours to be seen. The receptionist on the ground floor was so helpful.I went to the centre as my GP had no appointments and had been very ill with fever all night, vomiting and severe throat pain.I expected to see a doctor after waiting all that time but seen an emergency practitioner. She looked at my throat and claimed she couldn’t see the yellow spots covering it (which were there as I took a picture immediacy after the appointment). The EP refused to give me any antibiotics and I was too ill to demand them. She used a phone app to lookup my ‘score.’ She sent me away with nothing.I eventually got an appointment with my GP the next day, after another night of fever and pain. The doctor seen how bad my throat looked and gave me a week worth of strong antibiotics. He said my heart rate had raised significantly because of the fever and signed me off work for the week.There should be a warning at reception of this centre to warn you you might not see a doctor. I would not have stayed otherwise- if you do go-wait for a doctor to become available.