True Potential
1175 Reviews
- Friday7 am–8 pm
- SaturdayClosed
- SundayClosed
- Monday7 am–8 pm
- Tuesday7 am–8 pm
- Wednesday7 am–8 pm
- Thursday7 am–8 pm
About the Business
True Potential |
Contacts
Website
Call Us
+441916250350
Gateway West Newburn Riverside, Newcastle upon Tyne NE15 8NX
Hours
- Friday7 am–8 pm
- SaturdayClosed
- SundayClosed
- Monday7 am–8 pm
- Tuesday7 am–8 pm
- Wednesday7 am–8 pm
- Thursday7 am–8 pm
Features
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- Wheelchair-accessible car park
- Wheelchair-accessible seating
- Appointment required
- Toilets
- Gender-neutral toilets
- On-site services
- Online appointments
Recommended Reviews
Lizzie Crossman
22.03.2024
True Potential
Efficient, friendly and very helpful. I spoke with a lovely chap named Owen a couple of weeks ago. Really helpful and extremely polite. Own helped set up a call with Nathan today which was brilliant! Expecting it to be a little boring and not that worthwhile but I was very impressed and completely wrong! Nathan was fabulous at showing me around the app and although I’ve explored it myself he showed me so much more than I realised was available. Nathan was super helpful, polite, engaging and answered all my questions very efficiently. Great service, thank you.
Alan Healey
05.03.2024
True Potential
Great service. Lynn showed great patience as she guided me through all the benefits of using the app or going online. Nothing was a problem to her with any questions or concerns I had and was happy to spend time with me to make sure I was comfortable using the system.
Dee Gregory
06.02.2024
True Potential
This morning I had a tutorial phone call with Lynn. She called me at the time we had arranged. She was polite and friendly and immediately put me at my ease. She carefully went through all the information on the app and explained how each feature would be useful to me.We chatted freely and I felt that I was speaking with a friend. She was amazing.I wish I received such service from every company I dealt with.Thank you Lynn. I appreciate everything you told me, even to the money I could save by shopping via the app.I look forward to having a good relationship with True Potential.Thank you so much Lynn for you help and patience.
Margaret Kington
30.01.2024
True Potential
Having spoken to Julia yesterday pm. She promised she would ring me today 18/10 at 11am and right on time a phone call received from Julia Usher. Having spoken to Julia on a few occasions. She is always polite and courteous. Very helpful and knowledgeable. I am very impressed. So thank you Julia for ringing me back today much appreciated
M Mewis
11.01.2024
True Potential
I spoke with Ellie this morning (10/11/2023) regarding accessing my pension pot. She guided me through my application with patience and, even though we had a couple of hitches during the process, made sure that everything was completed as it should be. And, as promised, Ellie contacted me later to confirm that all had been received and was good to go. It’s great to experience good customer service - so a big thank you Ellie for your support. Cheers!
Denise Rider
26.12.2023
True Potential
I have received excellent service from Amelia during a difficult period. The assistance guiding me through what was required was exceptional and her efforts to expediate the payment needed was faultless, her patience , understanding and politeness are a credit to her. I could not fault the service and a very big heartfelt thank you.
Lynda Regan
22.12.2023
True Potential
Having had problems setting up our accounts in previous phone calls we were both really pleased that Ellie- Paige solved everything for us this morning. She was efficient and friendly and we were both very happy with the service.
Christine Marsters
19.12.2023
True Potential
Care was taken to ensure a suitable time for the introductory guide to website session. It was clear and structured to my current and potential future needs. The advisor was supportive of my lack of experience and approachable with questions. Time was taken to ensure full understanding and how to obtain the maximum benefit from the site. Advice was give on how to seek support in the future. A worthwhile experience as I had missed bits from my own exploration of the site. Thank you. Greatly appreciated.
Anne Nugent
19.12.2023
True Potential
Speaking to Lucy this morning was a joy. She was so patient and helpful. She made going through what I thought would be a daunting form-laden online experience very easy. Her calm, friendly approach was very reassuring.
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Gateway West Newburn Riverside, Newcastle upon Tyne NE15 8NX
True Potential