Care Direct

I have been in Exeter since the end of July and been given no support whatsoever from Exeter Care services. This should have been relatively easy as I have a disability and I am in receipt of direct payments to manage my own care.I came here hoping for respite after having arrived in North Devon a year earlier and having become very unwell there. Not least because I had my care budget cut by a third, though my care needs had increased and because my condition was not understood by the assessor.Many people in my position feel under attack as benefits as care budgets come under threat.These reductions are administered by the very people we used to think we could depend upon to support us. Under qualified Care Managers" are who now come to assess our care needs. This used to be Social Workers. Many decent and competent social workers have left the service now because they felt unable to sustain being pen pushers that were only employed simply as people qualified to to reduce budgets. Those left to soldier on often feeling under siege themselves and powerless where once they could make a difference.The irony of all of this

Didn't get any support for Mum's care.

The lady on the phone was lovely so she gets the 3 starsThr social worker gets no starsHe was rude and wanted me to phone other people on the person's behalf

Dreadful, I have called OT more times than I can remember - was told an OT would call me within 20 days - 35 days later I am still waiting!

The two ladies that visited me today Helena and Vicki about care, were so very thoughtful, considerate and caring. And very professional in the way theytalked things over with me, and explanned everything.They made me feel so at ease. Thank you ladies.

They twist your words, lie in their reports and assassinate your character to cover for their own failings. Not to be trusted!

Called on the advice of my GP on 4/5/23 was told could take 20 days heard nothing called again about 3/6/23 and was told yes am on the system could take 20 days it is now 1/7/23 and still have heard nothing.