SSE PLC

Disgraceful business who have no idea what Customer Service is !! Can't answer a phone call, think that outsourcing customer service" to a call centre in the Philippines where no one speaks English and can't handle any questions or escalate to a manager is smart. The business sends letters to customers with blatant lies about attempting to read meters - when they have made no attempt at all. Currently wasting 30 minutes on a call to speak to someone in authority who speaks English

I can't close the account by calling many times, and if I transfer to another company, will I pay the electricity bill twice? The best way is to complain, complain to the government department! Please never give up the struggle, the company that cheats all mankind, the sky-high bills!

After closing my account I received a final bill" with no breakdown of costs. Bill arrived approx 10 days after timestamp with a "if you don't pay debt collectors are coming" message. I wouldn't mind if it was a Secord or third reminder but straight off the bat... Very poor behaviour.Do not expect to get through to them on the phone - 30+min wait times

Totally shocking customer service. Still unable to get through to the complaints department despite asking politely 3 times to various members of staff.

Haven't had a gas bill since June 2021. Awful customer service, hard to understand and can't do any thing when you get through to them. I would leave today if it wasn't so hard to change providers at the moment.

Worst service in the world. We had a problem with our meter and they were not able to help us on the phone -- maybe because we were only able to speak to some outsourced call centre agent without any expertise? After around 5 calls of 40 minutes each we were able to speak to someone knowledgeable, just to be denied any help. They argued that their engineers have no time due to the pandemic (didn't know covid affected the grids, too).We chose SSE over some budget supplier for service reason but they definitely lost this selling point.To potential future customers: Ask yourself why you would chose SSE? They have premium prices and their service is not any better.

Called multiple, multiple times after switching providers. We have given them the same meter readings over and over but they keep changing the final gas and electricity bill. Was £144, then talked to them for £136, talked to them again for £17 (gave same readings), then got a letter 4 days later for £65 with no warning, and now £5 after being on the phone for an 1hr+. Not worth the pain.

Shame cant leave zero. Diabolical customer service. Every time i ring i am told unusually high volume of calls (same message every week) and wait approx 25 minutes to get through. Complained as i havent had a boiler service although under annual contract since October 2019. Promised call backs and never get them. If it was a smaller organisation they would be featured on 'Watchdog'. Dont touch a service contract with them with a bargepole.. .

Has a first class kitchen and a restaurant for its workers

This has to be the worst company in the world.Their call centre in South Africa are appalling. If they actually understand what you have said to them they never know what to do about a problem so they either cut you off or put you back to the bottom of the queuing system.I have today been either on hold or queuing for over 3 hours because we have no gas after a major problem with a smart meter that I have been trying to resolve with them for the last month.I would say I have spoken to a minimum of 20 people over 15 calls and been on hold for about 25 hours so far with still no result.I wish I could say this is the first problem I have had with SSE but it's just the latest episode in the horror story.I am seriously thinking of going to their local office tomorrow.I will be changing my supplier very soon.DO NOT GET YOUR ENERGY FROM SSE IT JUST ISN'T WORTH THE HASSLE.