Vets4Pets Walton Vale

Very friendly and helpful especially making sure i was contacted when an out of stock, urgentlyneeded vaccination finally came in. The young girl vet we saw Monday was probably the nicest one of all. Highly recommended

My Mom's 16 years old poodle has heart problems, taking medication for it which is quite expensive. Once it was about to run out so it had to be ordered for another month but she received only 1 week supply because they were due for a vet visit. She thought it was okay BUT the price was almost double that she should have paid calculating by what she always paid for a month. She was told that there is a dispensing fee but they couldn't tell how it gets calculated exactly... Ridiculous.The dog has a lump on his lower stomach as well, Mom was told that it costs about a £1000 to find out what's that.After the medication incident she changed vet where they could tell her that the doggo has prostate cancer (without expensive examinations).The vet was professional here most of the times but they very money orientated; veterinary help and pet medication is expensive enough already everywhere you go but this place is towering that.

I can't express how utterly disgusted I am in the vile way in which my puppy and I were treated yesterday afternoon. I called up vet4pets because my puppy was displaying signs of parvo, a deadly virus if left untreated, they told me to come I'm as soon as possible. When I got there all they cared about was me paying them upfront, i didn't have that kind of money upfront and was denied any kind of payment plan, even though one was offered when i booked and paid for his needles a month prior to this. I wasn't able to get insurance until his vaccinations were completed, as they are unaffordable without any vaccinations. They left me stood there with my dying puppy, who was vomiting and pooing blood. Wanted £170 for a test, even though it was very clear it was parvovirus. Kept bugging me about getting a taxi sorted to leave the premises. They did not care that my puppy was dying. I have never known any vets to take so little care in the animals they claim to love. I know everything costs money, but why were they able to offer me a payment plan for things that aren't as important as life saving treatment. I took my puppy to the PDSA, and despite their best efforts too much time was wasted and he didn't make it. My puppy deserved better, and Vet4Pets Walton Vale should be ashamed of how they put money ahead of an animals life.For anyone wanting to comment about insurance, it is so much more expensive when you don't have the vaccinations, which Vets4Pets took the money for and didn't make an appointment for. I had to phone them up and find out when the appointment was and they hadn't even booked it, just gave me the available dates and there wasn't anything sooner than tomorrow. Had they mentioned the long wait before taking my money I would have gone elsewhere. Disgusting vile people, I don't know how they sleep at night.

Practice was very clean, receptionist and the vet were both very friendly. Signed up for their monthly care package to spread the cost of check ups and vaccinations. Would recommend.

Our dog had been going to vets4pets for majority of his life they have always been amazing with him especially with him being so nervous. We never felt like he was an issue and the vets there would take the time to make him feel at ease. We unfortunately had to say goodbye to our boy Patch on 30th August 2023 at the age of 16, the staff were amazing on this day, the vet explained everything to us and gave us the time we needed to process what was happening and say our goodbyes. I can’t fault Vets4Pets. Thank you so much for all you done for our boy over the years.

Great looked after our cats great. Lovely caring staff as always, and the cats came home and huged eachother all night.

Absolutely lovely receptionist and vet, think their names were Megan and jess. Will never go elsewhere they are just amazing with the animals. So happy we chose this vets, we were worried about his surgery but they are just so attentive to their needs and our little puppy was chuffed with all the attention. Hope they get a nice hefty bonus for going above and beyond at pleasing both our little friends, and their owners

I took my dog there who sadly had to be put to sleep the staff were so caring and gave me as much time as needed. Few days later I got a sympathy card in post how kind and thoughtful

I went there to watch a family cat of 19 years get some treatment and unfortunately put to sleep. The service was discreet and respectful. The vet staff are professional and fair priced.