Store First Self Storage Manchester

Water was leaking from the roof onto my stuff in the unit, now they don't want to pay for my goods and there basically saying there was no leak, in other words i done it myself, i would never use this company again and i would tell everyone not to use this company, these are the pictures ive sent them and there still saying there was no leak, so am taking them to court

We found Storefirst at Old Trafford to be excellent on every level...: the initial visit to actually see the size of the units, the paperwork (really quick and efficient), reserving the units, moving dates because a house sale fell through, picking additional storage, providing recommend and proven removal companies and closing the account with a refund. Nothing was too much trouble, they were brilliant.Can’t recommend them enough.

I was outraged to discover that my invoice with Store First Manchester DOUBLED in a single invoice cycle from £208 to £405. This is due to an absurd increase to the mandatory 'contents protection' fee, which raises the question whether they have so much theft and property damage that they genuinely need to increase it this much to keep up with claims made by customers, or whether they are simply greedily taking advantage of customers. Either way, it doesn't leave a positive impression. I requested to speak with the district manager about this, and my request was refused. They also refused my offer to arrange contents protection through a third party. The people at the front desk and those who provide customer service via email are always very cordial, helpful, and kind - I have no problems with them. The decision to increase costs so drastically is clearly an issue with the top management, and is incredibly disrespectful to existing customers. It's their own decision if they choose to alienate both current and prospective customers.

Very poor customer service. Would not allow me to register for a unit regardless of me informing the staff I am on my way 45minutes before on the phone and getting caught in Manchester traffic and a diversion at the end of the road resulting in us needing to go the complete whole way round trafford to get into the site. Left me with 2 cars full of belongings with nowhere to store them in a city I don’t even live in!!!! Excuse was “there’s too much to do around here we can’t register you, find another storage place that’s open”. Never coming back

Great location to get to, great staff, look out for Connor and the team. Prices are very keen and facilities on point. Staff are patient and very helpful. I would definitely recommend using this storage facility. I will be shortly.

Friendly Staff and good prices. 100% recommend to anyone wanting to hire a storage unit.

*We went here for the parking* It’s listed on YourParkingSpace and made it really easy for us to park for Manchester Comic Con at the Bowlers Centre. It was really easy to find, just pull up, gates are always open and it feels safe as the location is tucked away from main sight. It was only a 20 min walk from the centre and right next the Trafford Centre.

Good location and teams great.

Rang on the 17/5 and was advised a unit was available and I could reserve it for 4 weeks, Anthony said there was no need to pay a deposit as there was no problem with it.Rang on the 17/6 as no one had contacted me in regards to setting up payment etc and collecting the keys to be advised by an unhelpful lady that the unit is no longer available and that he had tried to call me between the 25/5 and the 2/7 to arrange the unit, I had received no calls in regards to this and I can’t understand as to why they would ring 2 weeks prior and not bother to email me, which he did in the first place when reserving the unit. Woman I spoke with was very unhelpful and didn’t even offer to look at what other units they had to offer me instead.