Shawbrook Bank

Shocking service to say the least keep well away. I was told a letter has been sent out to me which hasn’t arrived in just under two weeks. Called back numerous times, complaints proceedure is close to non exsistent. They can’t transfer the call to management as they state they don’t have any within the team. Shocking service from a bank of this magnitude. Keep away

I would not even give them 1 star a very bad bank firstly they want access to your financial records to give you a loan then when you settle the loan you need to go through an interrogation to where you got the money how much do you earn can you afford to settle the loan and they use the FCA as the reason for the questions absolute rubbish DO NOT USE THEM PLEASE

Applied for credit to purchase sharps furniture and after accepting the contract they sent me extra conditions" ten days later. This now severely going to delay my purchase/installation. I will be choosing my own provider now not the one recommended by sharps. Not happy."

I tried to have my ISA transferred from Shawbrook Bank to Virgin Money. Shawbrook refused and said that the account was closed, which it certainly wasn't. So I would avoid if I were you. It seems that it is their money and not yours.

Absolutely shocking set up. Took 6 weeks to transfer my cash ISA to another provider. They were paying 1.4% on a variable rate when others were paying 4%. When I complained the complaints department were appalling. The delay was because although I was using correct sort code and account number I was also adding a reference number that their system didn't need. No compensation paid so off to ombudsman!

I opened an account because they offered a good interest rate but within a week of opening an account they cut the interest rate. I questioned there security because it seemed to easy to open an account but never gave an answer. I asked to close my account but that's when they turned nasty. Having opened my account no questions asked and accepting my money. They then wanted all sorts of random information just to simply mess me about and put me off leaving them. Trying to communicate with them was so hard because there systems are so antiquated probably because it works in there favor. Beware this bank is more like back street establishment. Think twice before giving them your hard earned savings.

Didn’t bother in the end they wanted so much information it got to the point I’m sure they was going to ask for a pee test and blood test finger prints and a family photo swerve these people it’s not worth the torcher

No one answered the phone. I have an ISA with this bank and wanted to open a savings account. Hung on the phone for 3 minutes and no one answered and I got cut off. I won't deal with any company I cannot speak to.

Have tried for over an hour to open an account. Page just keeps refreshing and gets nowhere.