New Silksworth Medical Practice

Fantastic care!! Filled in a patient triage form for my daughter and the doctor rang me and seen her within 30 minutes. Even arranged a follow up appointment in a few days time. Really impressed with the level of care and a very friendly doctor.

Phoned up and directed to an online booking system and had an appointment on a day I specified within hours. Had bloods taken by a nurse named Natalie who was absolutely exceptional. For someone who’s nervous, it was painless. Thank you so much to all of you for being so kind

waited a month for test results and after ringing the hospital found out they'd received them weeks ago. Every time I ring spend at least 45 minutes in a queue. Do not recommend! Shocking practice

Practically impossible to get an appointment! Waiting times well over one hour to get through to the most rude, unprofessional and unhelpful receptionist I have ever come across. Only reason for the one star is because I can’t give zero! My family and I will definitely be leaving this practice.

I haven't been able to use the surgery yet as I can't get through to book a new patient appointment. 45mins on hold no matter what time I call, for the phone to then cut off. I transferred from a doctor's I'd had for 15 years to this as I have moved house. What a joke. I read the reviews first and specifically didn't want this one but as two are in the same building, I went to the wrong one. Reception seemed lovely when I signed up, but if I can't even get a new patient appointment (they text me and told me to call for one) then God forbid if I was ever ill. I'm leaving before I even start. Was a 4 week wait too, the one next door is a 1 week wait.

Love the new Alliance Care template, so easy and quick to get an appointment. Completed Alliance Care and received an appointment that day, completed Alliance Care for my daughter's routine nurse appointment received a text message with an appointment. So quick and efficient, anyone complaining they cant get an appointment needs to use Alliance Care

My son (18) tried to get doc app yesterday via online platform. His dad tried again this morning. Still no response. Been to walk in and he has severe tonsillitis.

Text me asking me to call to book a diabetic review spent 40 mins trying to get through when receptionist answered I was told they hadn't been added to the database so I would need to ring back on Friday spent another 40 mins waiting to be told again no appointments ring back Friday spent another 40 mins on phone and guess what...............a week later ordered my prescription online but when trying to collect it was told it had been rejected. Went round the surgery obviously very distraught asking if it had been stopped because of my review not being booked and was told.it was because I AM UNDERUSING my prescription!!!!!!!! How can a diabetic underuse their prescription INSULIN!!!! Got a letter a couple of days later saying I will be struck off the next time.im abusive they really are a complete set of liarsI was without my prescription for a month and subsequently my blood pressure and cholesterol went very high a complaint will be sent to the NHS please do the same if you have and problems I urge you!!!!!!

For over 3 years now, whenever I have tried to get an appointment, I have been told there are none. This started before the pandemic. I endured the battle with the receptionists simply due to the fact the location is so convenient as I dont drive. Have had enough now. I am moving surgery and will pay for taxis to get there if need be. Every call it is like you are inconveniencing them, how dare I hope for a doctors appointment at a doctors surgery when genuinely needed!