Bridgfords Sales and Letting Agents Durham

I've had to move houses recently and that's how I came to know about Bridgfords and Stacy Shaw. If ever there was an exceptional service provider, it's Stacy...very soft-spoken, easily accessible and ever ready to answer any/every question you may have. She made my move very smooth and stress-free. She's simply awesome, and I'm saying this with all sincerity of heart. Thank you Stacy, you're the best!!!

Thank you BRIDGFORDS for the professionalism you showed throughout the property purchase and for keeping us updated every time.Being our first time buying a house in the UK, you were really our guide and we had no concerns during the processWhole team is wonderful, they answer the phone and email very quickly, but especially we have to thank you WILIAM WELSH the whole process for buying the house was simple with him .I recommend this professional teamBRIDGFORDS* * * * *

BRIDGFORDS the best way to sell your house! Stacy Shaw helped me with mine got taken care of and sold sharply with very little hastle. HIGHLY recommended

I had a simple and efficient transaction working with Bridgfords lettings. Thank you so much for your assistance Stacy Shaw, you were simply the best! Customer Service at its best. Thank you Bridgford Team

Carrie was very approachable with helping us find our family home. She managed the whole process and answered our questions promptly. Very thoughtful welcome back when we collected our keys too. Such a nice touch. Thank you

I recently dealt with Bridgfords to find a place to rent, what a breeze! I dealt with Carrie who made the process easy to understand and to find a place quickly and stress free.

Stacy is a very wonderful agent @ bridgfords, her approach and services has no duplicate.I so much love the luxury apartment.Thank you very much once again.

An absolutely shocking experience selling our home using Bridgfords Durham! Communication was shocking and we had 3 viewings not show up. We got an offer the first weekend of having our house on the Market but rejected it, expecting to get a counter offer but instead had no further communication from the team regarding that buyer.Once we had accepted an offer, the forms that we had filled in to get the ball rolling with our solicitors turned out to be absolutely pointless as we got assigned new Solicitors and had to complete them all again.I'm not kidding you, we were assigned Conveyancing Direct as our solicitors, started the process with them and then were assigned another Conveyancing company due to work load, then they were too busy so we got reassigned to another solicitor before being resigned back to Conveyancing Direct but with a different solicitor (who turned out to be very helpful). When trying to get to the bottom of this with Bridgfords no one there had even heard of the companies THEY had assigned us.Despite numerous promises to have calls back from Jonathan to resolve this, it was always myself who had to call him. There is no point in selecting the selling your property option when doing so- it seems they only ever pick up when you cheat the system and pretend to be a buyer.He even failed to send over the official complaint procedure documents without being prompted twice. An official complaint was never made as I believe he is no longer working for the branch as manager.Once we'd sold our property, communication was non existent for around 6 weeks, until we were notified our Buyer had pulled out from our solicitor. When trying to get in touch with Bridgfords to find out if they had any information we constantly got passed around and no one seemed to have any answers. I believe 3 different staff tried to contact our buyer to get details but none of these were passed on to ourselves in full. Apparently an email was sent to one member of staff but no one else could access this email account. On one occasion when trying to call, we ended up getting passed through to a different branch (due to the whole team being in training/staff sickness) Luckily this branch was 10x more helpful than the Durham branch and we got a slightly less muddier understanding of why we lost our buyer.We were sold a higher priced package based on absolute lies!! The higher level of service that was promised compared to other Estate agents disappeared as soon as we agreed to sell our property! I think they are deliberately over-estimating to make you more likely to choose them over more realistic estate agents. 100% would not recommend!! Stay well clear of using this estate agent if you can avoid it.Luckily we were recommended another local estate agent who were absolutely brilliant! They had our house back on the market in a day with new photos and listing and were incredibly helpful throughout the process with great communication with ourselves and our buyer to complete the sale.

My partner and I were on the hunt for a new rental property, and we couldn't have been more pleased with our experience with Bridgeford. Carrie Rutherford's service was exceptional. She was always just a call away, swiftly resolving any issues, which made our move-in process incredibly smooth.