Argos

Didn't relise this was here until I went into sainsbury

Great shopping experience

I bought a kettle from Argos Darnley and found out that it doesn’t automatically turn off once water is boiled, I didn’t feel safe and went on to return next day with the receipt and I explained it was too technical for me, the server then refused to return as I had already used it, I then explained him by saying the kettle doesn’t turn off once water is heated, it keeps on boiling, there was a lady in her 40s I believe cheekily out from the back saying “ oh, now it’s got a fault then” they then proceeded to plug in the kettle by putting some bottled water to check if I wasn’t lying, right in the check out. I was right despite my skin colour and the pyjamas I was wearing and not so perfect English. , there was no word of apology for the wait. I believe if I trust Argos to shop any item and most of us have shopped in Argos multiple times in our lives, they should show us the basic trust as well.if I had returned a faulty lawn mower, will they take the lawn more in their garden use it while I wait. I don’t think the judges working that day are qualified to identify a fault in electrical items. Has the company provided them any training or are they covered in any accidents that happens while they check faulty electrical items. Of course they have not. The judges that day doubted me and called me a liar on my face and were proved wrong practically when they checked based on how I look. Is this same with all the returned electrical items or faults are checked by untrained staff if you are brown or black customer. These sort of patronising behaviour should not happen to the customer who pays your wage. I am absolutely okay if they wanted to check without calling me a liar on my face. Although they are meant to believe their customers. I don’t think it makes any difference wether I shop there or not but these sort of behaviour if done regularly to customers is not going to help anyone in long run if you believe in being respectful and nice to people who pay the money to shop and there are of course other options.

Nice and clean and staff was very helpful

Buying made easy