Stonewell Estates

Until today I owned a property that I had rented out for 14 years.Dirk and Karen at Stonewells have looked after the property for the whole 14 years meaning I never had to go near it in all that time.They have given myself and the long term tenant an exemplary service and always gone over and above for me.It is now time to consolidate but I want to thank Dirk and Karen for the years of care. Thankyou so muchTracy Elspass-Collins

We used Stonewell Estates on our recent purchase and had a good experience with their professionalism and expertise.Stonewell Estates is definitely a friendly face in Gillingham, we would recommend their good services without hesitation.James

Dreadful experience, arrived at 13:15 viewing at 13:05, they didn't show, spent 30 minutes with my heavily pregnant partner waiting in 21° heat walking up and down the road looking for the property. We had together tried to call them 25+ times while walking up and down. Had tried several times between 9:00-12:50 to call them to confirm the house number but no one could be bothered to pick up. After 30 minutes of waiting we walked to the estates agency for an explanation where we were met with a gentleman claiming to have been at the address calling us liars. Due to the sweltering heat you could clearly see he had not taken a step out of his air conditioned office.... 1) why did i not get my address confirmation? 2) why was no one their to answer calls all day? 3) why is a courtesy call not considered? 4) why was the office phones not forward onto a mobile number (if only 1 person was working)? 5) I feel very sorry if your attempting to sell your property though this company, as they seem incompetent in the most basic of administrative responsibilities. If stonewall sees this i would strongly investigate the individual working on the 03/07/19 as they are throwing your business down the drain...

Poor aftercare experience while purchasing a property in Forysth Court, ME7 post code. Dirk and team will not help the buying process once initial figures have been agreed, which is unlike any other agent I have dealt with.First after accepting my offer on the house in writing, verifying my deposit & mortgage in principle, he refused to take the property off the market until I had a survey booked. Most lenders won't instruct a survey until the affordability checks are in complete which can take weeks. I explained this to Dirk and he refused to put it under offer publicly, until I said I would pull out.Second, after enlisting a lawyer for conveyancing, it was discovered that the service charge for the property was more than double than that advertised. Upon raising this with the agent, they did not try to help the situation. Yes, the information came from the initial buyer but it is the responsibility of the agent who are the middle man to broker a solution between buyer and seller. Neither did they apologise for the inconvenience which I would have thought would be customary in this situation.The estate agent also refused to help broker a deal for furniture between seller and buyer. After contacting the seller directly and bypassing the agent, the seller explained that he asked to be put in contact with me from the beginning and the estate agent also refused. Hence Dirk, manager at the estate agent blocked us from communicating for something that was of mutual interest.In the end the sale has now fallen through and with better customer service and management by the agent, potentially would have been fine.

Absolutely wonderful staff. One of the most welcoming and helpful estate agents i have dealt with. Cannot recommend enough. If you're looking for a place to buy or rent go to these guys. Landlords seem to flock here for good reason and these guys have some of the smoothest and most organised paperwork routines i have encountered. Overall my move in was a breeze and these guys helped at every step of the way!

I bought my house 17 years ago from Dirk at Stonewells so was pleased to see he was still there when I needed to sell. He knows his stuff and found me a buyer within 3 days of going on the market. Always kept me updated and a joy to work with. I cannot recommend highly enough.

Have a general distrust of Estate Agents , but was recommended to use Stonewell by a friend when i needed to sell my parents house which was in need of extensive modernisation . Found their service to be first class . They quickly assessed the potential value , marketed the property , and found a buyer within a short space of time , keeping me fully informed of all developments . I would have no hesitation to recommend them to anyone else in a similar position

Great service, highly recommend. Karen was genuine and kept us up to date.

I have been a landlord over 20 years and dealt with a number of agents. Dirk and Karen at Stonewells have always provided me with a fantastic service at a very reasonable cost.It is one of the most professional services I've used and they always find good quality tenants due to the rigorous checks done at the start. The management is first class and they are always on hand to help.I can't recommend them enough.

I recently bought a house in Gillingham with Stonewell Estates and it was a great experience. Karen worked hard despite the Covid restrictions and helped us get the deal over the line with no hassle or interuptions. Definately would use them again.