PureGym London East India Dock

East India Pure Gym has unfortunately become a far cry from its promising start in 2018. The gym’s cleanliness is lacking, with weights consistently left scattered, and the removal of a sanitization station in the free weight area is a significant setback. Yanga sports drinks are rarely replenished, and communication with management, particularly the assistant manager, has proven unproductive. When addressing concerns, the assistant manager seems to take things personally and offers explanations instead of constructive solutions. Despite being out for three weeks, management claimed no one else raised the issue. The overall decline in service is disheartening compared to the gym’s earlier standards.In addition to the cleanliness and communication issues, there’s a concerning lack of investment in updated gym equipment at East India Pure Gym. While other PureGym locations have upgraded, the assistant manager attributes the absence of new equipment to purported space constraints and lease limitations. This further contributes to the overall decline in the gym’s quality and limits the effectiveness of workouts for members seeking modern and effective fitness equipment.

I would give this gym five stars, but there are a couple of problems with the gym.Each time I have been to the gym recently, there has been no hand wash in the men's chaging room. The dispenser is left empty! They have a janitor present, but all they do is hoover and wipedown.. they should check the hand-wash dispenser to see if its empty or running low. It's not nice not being able to wash your hands after training.Secondly, I have the multi gym membership, which allows access to the flavoured hydration fluid station. That has been constantly running low!That really needs to be checked on a regular basis if it's running low or finished! It's not the first time as well! It seems to be a reoccurring issue with the hydration station.

The place really lacks a proper cleaning. Even for a budget gym, the lack of hygiene is visible. I believe we have space to improve on this. All good otherwise.

Brilliant place to come and train, great for your mindset and self discipline. Great classes you can attend. Staff very helpful and friendly.

Not sure how anyone can give this gym 5 stars ?Has no one honestly never trained a better gym OR do people really think this is the pinnacle of what a gym can be ?Absolutely bang average or possibly slightly below in some aspects.As for getting more than I pay for ? How exactly is that possibleMy home gym is piccadilly which is no better or worse.Maybe it's a London thing as other ones I train at have been one star better continually.

Fairly Spacious, lots of equipment - this is very important, which is actually in working order.Barely busyVery very clean. Spotless. Unlike another pure in which the cycle studio has a random thing someone dropped in the same spot for 2 weeks. It’s obviously not swept/mopped.I see cleaners and staff cleaning every time I go where it’s a random weekday or late on weekend.Haven’t engaged with staff but they seem friendly and the cleaner older black guy is super friendly and talks to everyone.Other staff seemFriendly enoughOh and I want to addd very clean nice showers/ locker room

poor communication and poor management. I use to enjoy going to this gym and I use to feel like a valued member of the puregym community until recently- may be due to change of management. I wish that they put the customers at the heart of the service as they use to however now they treat us as expendables.

The gym has good equipment. Maintenance team is fantastic. The gym is always clean and any repairs are carried out quick. The only problem is really bad wi fi. Not working most of the time and the speed is just dire. The gym is underground, so wi fi is the only option for signal.

Gym is good but what makes this place great is Ash’s classes. High tempo and great enthusiasm - and at no extra cost than the basic membership. Always has time for you around class times to help with any questions/fitness queries too. He keeps us coming back and enjoying the gym!

9th Feb 2022..... staff are still great. Atmosphere is welcoming. Clientele are polite. Equipment is on par. Be aware that certain times are busier than others but plan your trip in advance sing the puregym app and you'll be fine.