Clarks

I hadn’t made an appointment as shifts at work makes it hard to plan absolutely every little thing, we had been to two shoe shops who wouldn’t see us without an appointment. Came here and we were seen almost straight away, we only needed two pairs of school shoes, the staff got the kids measured and showed us what they had in that size, kids liked them, I paid for them. Bish bash bosh. In and out in 15mins. Thank you so much!

Great service and staff. Very professional and polite. Would definitely recommend.

I had ordered some Clarkes shoes online using their online measurement instructions. Anyway after ordering someShoes I didn’t feel entirely comfortable with my measurements.So I nipped into the Chorley store and explained my situation (as above). The lady was rude, she made me feel like an inconvenience, she said all styles are different and that In store measurements are best (if so why do Clarkes advertise online to do it yourself). She asked what shoes I had ordered and when I showed her she said I don’t know those, she went to ask the lady at the desk and came back and explained they were last years styles which is why they was in the sale, talk about embarrassing, yes I ordered online to save money in this days endless price hikes. She then grabbed the measurement and said to my son who is 9 ‘foot down now’, if I didn’t suffer with social anxiety (hence why I ordered online in the first place) I would have given her a gob full.On leaving the shop my son said to me ‘that lady had no manners’. I agreed and told him that’s not a nice way to talk to someone or make them feel. I certainly won’t be returning.Awful assistance and even during busy periods there was absolutely no need for her rudeness!!

Leaving behind the good quality and design of the shoes, I had a really bad experience when I went with my son to get him a pair of shoes. The lady who attended us was quite rude and unpolite. She seemed to be in her 50's (or so I believe), pressured us to do things fast, made me understand that if I didn't take the shoe size she measured, I wouldn't have any chance at all to change it later. She seemed to be grumpy and stress at all times. We went there about 2 weeks ago from the time I'm writing this post. Also, eventhough I made an appointment the day before with another lady to go there and try the shoes for my son, when I waited to be called, she said out loud on the street you are not on the list"

Poor customer service, 3 members of staff working there, but waited 5 minutes for someone to ask if I needed help. There were no other customers in the shop. When I was assisted, the woman spent more time looking online than showing me what was available in store. Not a pleasant experience, staff were not very enthusiastic. Will take my custom elsewhere in future.

Left feeling annoyed again with the underhand way staff at the store add leather protector spray to the purchase when not requested - when flagging this up AND declining they still try to push you to purchase. This is the last time I will be purchasing school shoes from Clarkes.

One of the best clarks I have ever been to staff super helpful and the shop was super clean.

The staff couldn't do enough, extremely helpful, polite and always went the extra mile. Always had a smile there face.

Went to the store with my 9 month old child to get her feed measured. It was like the staff in there couldn't be bothered. Questioned why my child wasn't wearing socks. It was 28 degrees outside.Staff had an attitude and was acting like they didnt want to be there which is fine. Ill take my businesses elsewhere. Judging by the other reviews on here this store has been on the decline for a while.Ill visit Preston store in future

No where near as good or as friendly as used to be.Never have any stock in, even after being advised to return as they were due a delivery.They don't even have new styles on display.Staff appeared annoyed annoyed