DSSL Group

Update:I’m glad the management team has listened to the complaint and took it seriously. The issues I raised are resolved in timely manner. Thank you!——-I’m writing you to express my extreme dissatisfaction about the poor service your company provided.There are two major issues:1. Front entrance glass door and back entrance glass door (toward court yard) of our development has been left unlock for over a month and your team failed to repair it in a timely manner.I was advised that your team attended job no. 1800784 on 5 May; however, the issue with the locks will require further investigation. The follow-up visit for 1 June 2023. How this is acceptable? Will you leave your home door unlock for this long? Will you be responsible for any damage to the property or residents due to the delayed of your repair?In addition, the previous two repairs weren’t successful but it was being marked as complete.2. There has been on going various abnormal issues in the past one year e.g. doors don’t lock, doors don’t open with fobs…etc, your team never pin down the underlying issues in order to fix it once for all. I can’t help to doubt that if you ever interested in fixing the problem once for all or are you trying to make money from endless repairs?I look forward to your response.

A terrible group of contractors who constantly lie about fixing things and attending the site at Verde House. I am truly surprised about all of these positive reviews when we are paying £££ in bogus service charges for jobs DSSL submit when they haven't even attended!!! Untrustworthy and I would not use them. Southern will be recalling jobs instead of raising again so you don't get paid twice. We are onto you

Absolutely fantastic!!.Lovely company who went above and beyond to help me.Shout out to all the staff,management.Dave who attended was top notch,above and beyond,so kind,friendly.Made me feel comfortable,like a friend would. True star.Thankyou,so much!!!.Everything looks fantastic.

DSSL have been sent to fix the communal entrance and intercom system of our Sanctuary owned building in Hackney multiple times to no avail, which means multiple call out fees.Additionally, after chasing the last supposed visit, I was informed that DSSL couldn't do anything because they couldn't access the property... (perhaps because the communal entrance and intercom is BROKEN). I should add that they've had my mobile number since February and never attempted to call to gain access.

Done a great job fixing our intercom system and engineer who attended was very friendly and knowledgeable. Definitely recommend!

Frankie foyster and charlie were excellent the best ever fixed my intercom

10 months later and our doorbell still isnt working!!!!! AVOID LIKE THE PLAUGE !

These guys did a fantastic job on my door entry system. Clean efficient and prompt service.

Brian from DSSL group was really great & very efficient. He came and switched over my old intercom for a new one in minutes and also gave me some help and advice about other odd electrics in my place. Thoroughly recommend.

Customer service was on point absolutely lovely lady who did her best to help and also had great manners.Make my day just came off the phone now 3pm 20/2/23. Hope there’s more people in the world like that lovely lady