The Pet Food Shop

Wendy, Surprised at your comments. Is is polite to interupt a member of staff while they are dealing with another customer's order? If you have experience of buying this type of product you should know to read the packaging. Manufacturers are frequently changing packaging. To expect the shop to refund you for your own purchasing error is unreasonable. The policy of not accepting returns on frozen food is correct and the owner's reply is very fair and not at all pedantic.

Great range of food for dogs and cats and interesting treats!Fair range of accessories; leads, collars, coats, games etc.Friendly service plus local home delivery

Have used this shop for years. The service and quality is always very good. Also cheaper than than the other pet shop. Advice when you need it. There is a loyalty card system. Now have containers of loose feed. Take your own containers - cheaper and save waste.

Such a great local store. Not only cheaper than the big brand" round the corner. But the service from all the staff is keen and helpful."

I came into the pet food shop to get some cat food and was very happy with how I was treated and was above happy with the product. GREAT customer service and a GREAT shop to get your pets essentials.

Have being going here for years. Always a warm welcome from staff and such a variety of merchandise. They also stock things other shops don't often have. Great shop.

Inexperienced staff as to what a good substitute raw frozen food is available when your regular range of food is out of stock. Regular price per kilo of regular food is approx £4.60-£6.00 per kilo. Was substituted with 1kilo at £7.25 per kilo, I have used this raw frozen food before but was charged for the premium range ( the packaging had been changed so I didn’t realise it was the premium range. The average range would cost £5.70 a kilo which I feel would be a good substitute as regular range out of stock. When I queried the price after a 20minute drive home, the female assistant told me the young chap was really busy filling an order and left that to serve me. I feel he should have had the knowledge to suggest a medium grade food in Natures Menu frozen food. I telephoned the owner Elaine to query this , she explained, yes he was very busy and is only there to serve customers and it’s not their responsibility to advise which dog food could be used as a substitute, that’s the responsibility of the pet owner. I asked her if there could be a refund added to my loyalty account for the misunderstanding, Elaine replied no, we don’t give refunds as there is the price label placed above the freezer. Well needless to say…,I won’t be going back again, what happened to staff knowing their products and the owner not to be so pedantic about the situation???

Always well stocked and cheaper than other places. Staff are so helpful and friendly, always enjoy a visit there. Definitely deserve 5 stars.

Friendly well informed staff. Good level of stock. Any item not on the shelves can be ordered and is usually availble within 48 hours. Excellent service. Delivery service flexible and reliable