Penelope's Beauty Room

Perfect !

Had my brows done today, I asked for a tidy up at the ends as I'd not had them waxed in a few years. I was very clear that I only wanted a tidy (they're already very sparse so why would I want more removed!) and these areas are very clear in the before picture I have posted. However when i got home and looked in natural light I relised just how thin they'd been waxed, in particular the left on which is now pencil thin on the tail. (i had to put a tint on them when I got home jus to make them visible!). I texted Penelope at 13.38pm (My appointment was 12.30pm so I'd say this was a reasonable time afterwards) and told her I was really upset with my brows and that I'd like a refund. I actually stated I was crying which I was due to be left with pretty much zero brows on my left side! However I was told I'd not informed her of this at the salon and she did what we had discussed...and that had I told her at the salon we could have discussed a remedy (what is that excactly as you can't grow my hair back?). I said that I'd only had a quick glance at the salon and really didn't notice how thin they were until I got home and looked in natural light. Again the fact I texted within an hour of my appointment probably demonstrates I was very dissatified as soon as I noticed them.You can see by the 'after' pictures I have posted (which is my brows with a tint applied!) how much has been removed and that this is much more than a 'tidy' up. You can also see that the left and right do not match... which to me should warrant a refund anyway as even if there was any miscommunication about how much I wanted to remove; its fair to say that I certainly didn't ask for mismatched brows and that this would be difficult to argue otherwise.I will await my refund.

I found Penelope’s beauty salon by chance and I’m so glad I did. The salon itself is lovely and I could have a number of treatments just to stay there - it smells delicious and the treatment couch has a warm blanket on it! I had my eyebrows and eyelashes dyed and eyebrows waxed. I was really pleased with the result - the shade is perfect and she shaped my eyebrows brilliantly too. I will definitely be returning.

If i could give 10 stars i would ✨️