Onex Sport

Disgusting customer service. I ordered a boxing bag through ebay. The advert specifically stated it doesn't require water or sand, and it has suctions at the bottom. This was a complete LIE, it doesn't have suctions and does require water/sand. It was also described as heavy duty which was garbage; the item is poor quality. Misselling and false information. I contacted them three times to return it and they've ignored my requests. I've had to open a case with ebay and will be reporting the matter to trading standards

Ordered from this company on the 8th of January still havent recieved what i ordered. Sent an email on the 17th of February with no response and when they put there number on there website finally got through last week still havent recieved a refund. Avoid at all cost terrible customer service. I now cant get through to them and havent received a refund.

Sent out a second hand, damaged sand bag weight. It was filled with dirty fabric RAGS, not SAND. Weighed less than the 10kg. Would not accept a return. But wanted to send someone round to collect it"."

Would give lower if I could. Bought through E-Bay and they contacted me to say that I hadn’t given the right address I gave them the address again which was correct and they tried to tell me it was wrong (I know my own address). Turns out that they just can’t deliver to Ireland even though they said they can on their advert. Anyways I could have dealt with that but the pure rudeness and arrogance from the lady I dealt with was appalling. She wanted me to raise a case with e-bay etc instead of just refunding my money. No ownership over their own mistake. Then point blank refused to refund my money until I removed negative feedback. Also told me they were too busy to deal with me and if I removed the feedback then they would refund but if not I’d have to wait. I ended up having to file a dispute with PayPal and in an attempt to drag things out further they didn’t action it at all just left it sitting their until PayPal refunded because they didn’t reply.So in summary, couldn’t deliver product, atrocious customer service, no ownership, rude and tried to keep money for something they couldn’t deliver.Avoid at all costs!!

Bought an adult free standing bag with boxing gloves, skipping rope and hand wraps. Delivery was done before the delivery date. The company even offered me a 10% discount when I buy next time from their website.Will 100% recommend this brand if looking to buy good quality freestanding punch bags and gloves.

ONEX is ‘NOT the name of satisfaction’ as their slogan claims. Do Not Waste Your Money. Our experience was extremely disappointing. We bought a sub-standard power sand bag, which ripped apart and a handle came off after just a hand full of short uses. We bought from ONEX via eBay, trading as kingofsports9 (where we should have used due diligence and read through the 46 negative reviews plus a number of adverse google reviews before we made our purchase) when we complained about the bag; the seller refused to honour a replacement or a refund even though we reported the issue to them within a couple of weeks of purchase. After a number of exchanged emails, to which we received sarcastic and disinterested responses. They blocked us from leaving a review on eBay, just wonder how many dissatisfied customers they have done this to, notice one unhappy customer was forced to remove bad feedback before getting a refund. We were forced to generate a claim via Paypal who successfully got us our money back. Beware they trade as ONEX, Jeffson and kingofsports9 just to name a few. We have now reported this trader to trading standards and @watchdog to. If you find yourself in the same position Paypal, Trading Standards or BBC’s Watch Dog can and will help. This company seriously need to work on honest trading and a good customer service policy.

First bag supplied unfortunately developed a minor manufacturer fault that only became apparent after a short period of use. As soon as OneX was informed they dispatched a replacement immediately without any trouble. Excellent customer service , product and price. Would definitely use again.UPDATESecond bag has suffered same problem. E-mailed requesting replacement or refund. After establishing that bag had suffered an unapparent manufacturing fault and was not due to missuse, bag was immediately replaced.Excellent customer service , product and price. Would definitely use again.

Seems to be a shambles of a company. They delivered an item to my home a couple of weeks ago. The item was not addressed to me or ordered by any of my family even though it was my address on the parcel. I contacted the firm and asked them to let me know what to do with it; that was 2 weeks ago and the item is still in my hallway. I refuse to send it back at my expense as I did not order it. I have now given them until December 23rd to let me know what they want me to do with it or I will dispose of it myself. If all of their items are treated this way it’s a wonder they’re still in business.

During covid-19 all product arrived Excellent value!! Brought for 16year old son for Xmas, mounted in garage, I used my own fixings to mount,although the ones that came with the bracket should do fine,

Faulty goods, mobile contact doesn’t work, email doesn’t work, can’t remedy the issue, steer clear