Trilogy Night Club Sunderland

I SAY that place is so RUDE especially when security is taken ADVANTAGE WHAT CAN'T CARRY ON SO EVERYONE PLEASE SAY YOUR OPINION BECAUSE THEY LIKE TO MAKE TROUBLE WHAT IS NOT RIGHT AT ALL ESPECIALLY WHEN THE POLICE WORKERS ARE TURNING WORK DOWN WHAT IS NOT RIGHT AT ALL

Nice place , nice music.

The worst pub I have visited in Sunderland. It has destroyed my Halloween Party. The security a man without hair" was very rude. I think his Father runs the pub because he allows all the girls to enter inside but when a man enters the pub he suddenly asks for Id So I was thinking that women do not require any Id to enter. The Management please take Care of your Security. The Hidden Is the Best Choice than visiting Trilogy."

The secuirty at this place are a crisis they are extremely rude and they think they own the world!!! very unprofessional and extremely racist i would never recommend this place if someone wants to have some fun people go there because it’s the only choice. Please take care of your bouncers and try to teach them a bit of manners

Terrible Customer Service from the Manager. Wild Animals at the entrance in the name of security.

Had a great night door staff and bar staff are all great I travel from Scotland 4 hour drive to get to decent clubs and love going to trilogy

I am regular customer at trilogy, I come at least once a week and usually spent most of my money at this place. Tonight I brought a foreign friend, he made a mistake, he saw people vaping and thought that like in his own country that smoking is allowed. Before he even got the chance to smoke the security guards picked him up very aggressively and threw him out. I understand. Smoking is illegal and they had every right to do so. We tried to explain to the security guards that the kid did now know any better and that we were a group of 9 people that were regular customers... they understood the situation but told us that it was not up to them but the manager. I went to the manager (not to fight or to complain) just to tell him what happened and if he was willing to let him back in( I would completely understand if he said no sorry and would have just left) but what he did more than surprised me...he started shouting insulting and told me that he had no time for us, but 5 minutes later he was outside chatting with the other staff. A massage to the owner.. how can the manager have no time for customers that are in almost every week, even when it's almost empty we still visit, unacceptable and unnecessary behaviour from the manager.P.s the kid thrown out spent 110 pounds on an AU bottle and was ready to spend much more plus the extras bought from the other people.Another massage to the owner, he told us that he doesn't care if we never come back, something that I do not believe that the owner would agree on if he knew us and how many people we bring in every week.

Not the best club in the world but ok if you don’t have another place to go. However the manager needs to take a few customer service curses and learn to work under pressure.. makes the place much worse than it already is. Very unprofessional.