Green

Very poor communication. I cannot get through by phone. Online chat and emails do not resolve my problem. I have been waiting 11 months for a smart meter. I want to change tariff. I have a credit balance of over £400 and have requested that my DDs of £222 are reduced but have had no response.

Avoid this company! I moved into a new property which green energy supply and I want to switch energy suppliers. The customer service is shocking and nearly a month later I still cannot switch providers because green keep objecting the switch despite me ringing up 10+ times and being told there was another issue but this has now been ‘resolved’. The staff don’t seem to know what they're doing and constantly put me on hold for 10+ minutes every time I ring, they have also been very rude at times. Their live chat feature is awful and they do not reply to emails.They have continuously messed up a process that should be straightforward and told me that it ‘is not their fault’ and left me with no options of what I can do.

This company does not deserve one star they have cancelled the direct debit and started a new one which is £539 a month more expensive without permission their head of complaints is yet to respond to my complaint despite being told multiple times he would get back intouch. We have paid for a formal letter to be sent out to us detailing the increase in DD it has been 4 weeks we are yet to receive the letter. This company is a complete joke and I would not recommend them to my worse enemy. Cowboys.

So I’ve received emails from this company Welcoming me to Green and that a direct debit has been set up ready for the switch over at the beginning of April from my current provider British Gas, what’s worrying is that I HAVE NEVER requested a switch and certainly haven’t authorised or signed a direct debit mandate so how the hell has this company been able to do this? I’ve never even heard of them until I got these emails through! British Gas have been notified and have stopped the switch! I can never get anyone to answer when I ring up, I swear down I want answers otherwise I’ll be seeking legal advice because this is fraud!

My son is switching to Green or at least attempting to, he has provided information in relation to related meters as requested but no response has been forthcoming to emails. Web Chat is useless as response time is 2 hours and now been hanging on the phone for half and hour. Totally awful service. Was put onto this company by Look After My Bills, I will be raising a formal complaint with them.

I'm finding communications with Green very slow and hard. They had good customer reviews which was part of my decision to switch but now looking can see the last three reviews have been 1 star!Oh no... I hope someone will contact me soon because I'm supposed to have switched, had my last bill from old supplier and I haven't received a single piece of correspondence from Green and chat is pretty useless (we get back in 2 hours.. well what am I supposed to do with that, it's supposed to be 'live chat') I have a life.....

Do not join Green as 2 months after I joined up to a yearly tariff of £114.00 (£26 per month direct debit) they decided to charge me £200 for January alone. I've been trying to get a refund since January and I can not express how ridiculous and unhelpful their customer service people are. They tell you everything you want to hear and then do nothing. I'm contacting the energy ombudsman tomorrow and urge the many other unhappy customers do the same, as it's pretty obvious this is how they do business and its not a mistake, they're thieves.

Like many people have commented this should be a 'no star' review. I've just tried to switch to Green and it's not gone well. They've messed up sorting a Direct Debit, are uncontactable my phone (not even a notification of where you are in the queue) and their 'live' chat has a laughable 1hr wait time, and this is when I'm trying to give them my money! I can only imagine the level of unhelpfulness/incompetence when something goes wrong. Sadly the switch cancellation process is just as painful due to their uncontactability but these cretins don't deserve a penny.

Look After My Bills moved me to Green about a month ago. They've already taken one month's DD (and are about to take a second) despite the move only being finalised about two weeks ago. None of the readings I submitted have been replicated in the meter readings section, and also differ from the figures they provided to my previous supplier.They NEVER reply to emails, so I have no way of sorting this debacle out with them. I'm in contact with Look After My Bills to get moved to a different supplier.Awful customer service.

Energy was such a challenging task for me until I came across Green. they couldn't of been more helpful in helping me switch across to them I barely had to lift a finger and they are always on hand to help!My experience was made even better by Lewis Francis who provided me with a helping hand all the way from start to finish!qAlways available on live chat too! safe to say I'll be recommending Green.