Scott Fraser Head Office & Property Management Centre

I have had an extremely frustrating and disappointing experience with Scott Fraser’s property management team. I moved out of a property in Haynes Road, Marston, 2 months ago and still haven’t received the outstanding amounts owed to me despite me providing a detailed email of the issue. They never call back and it is impossible to get through to the staff who are supposedly responsible. I have expended a lot of time just trying to get an update from them but to no avail. I should have known to expect this as there are other reviewers who have had the same experience. It is 15/11/2022 and I have only resorted to posting this review because all other avenues have been exhausted.

Gareth and the Lifestyle team at Scott Fraser have recently managed the refurbishment of the bathroom in my rental property. Communication was excellent and the appointed contractor listened and followed my directions and was helpful in making a number of suggestions to complete the works on time. Very pleased with the outcome and would highly recommend.

Had excellent experience with Scott Fraser and especially with Rebecca Shaw as a property agent. They are quick to respond, keep their promise and definitely did an amazing job with (out of hours) flat maintenance and emergency response.

We are very satisfied with the service Scott Fraser provides and it's definitely recommended. Unlike other property agents, Rebecca Shaw has always been extremely helpful and kind, and she always shows her willingness to solve any issues and problems arising. I think it is very difficult to find such an agency with this high quality services. It's been wonderful experience so far and many thanks for your outstanding work!

We had a great experience with Scott Fraser and it's definitely recommended. Any problems or concerns were quickly and effectively sorted. Rebecca Shaw, our property manager, has been professional, kind and helpful and she tried to solve any issues arising as soon as possible. It's a very rear event finding an agency with this high quality services. They made the whole process of moving in/out easy and pleasant for us. Thank you for your amazing work!

I rented a flat for two years through Scott Fraser, and they were exceptionally responsive, organized, and professional. My property manager was Gareth Thomas, who was very friendly, attentive, and supportive throughout my tenancy. He was always quick to respond to any inquiries or issues that arose, and he made an extra effort to help me navigate an international move. I recommend Gareth and Scott Fraser most highly.

I have always put my utmost trust in Scott Fraser and I really appreciate their kind help and support. Liam has helped me renew my tenancy contract in a very efficient and reliable way and Susanne gives me some useful advice for the maintenance after every routine visit. I would definitely recommend them and hope they will keep their outstanding work!

I have had an excellent experience with Scott Fraser and their fully managed letting services. Staff are very helpful and supportive. Caroline is my allocated property manager. She is an outstanding support, and keeps me up to date with any repairs, issues and the general status of the property. Highly recommended.

I have experience of Scott Fraser as both a Landlord and as an agent when selling the same property. They have been very helpful and professional in both aspects. In particular the sales team have gone out of their way to get the sale over the line and help in many ways to keep the property safe and myself informed.

Scott Fraser are excellent property managers and we can trust them with our properties and looking out for our best interests - which is important when we live overseas. However it is also important that tenants interests are looked after too - we can't fix what we don't know about - and Scott Fraser are equally efficient at making sure tenants are happy in their homes.