Halfords Autocentre Aberdeen (St Clair St)

Great customer service. Car had a fault we needed fixed pronto. Took it here and they were able to get us booked in the same day. Allowed us to take the dogs in with us to wait. All the staff we spoke to were super friendly and helpful! Can even sit and watch tv while having tea, coffee or hot chocolate!

Cheap for a reason. If you have a booking system why do I need to wait for the job to start?

I used this garage to replace a headlight bulb on a leased works minibus. I pre-booked the appointment & arrived about 10 minutes before their opening time of 0800 a.m. Even then the premises were in the process of opening & moving various customer vehicles. I was instructed where to park by staff and very soon had the bulb replaced and was on my way. All in all the whole process took about 15 minutes. The staff were efficient and courteous. I would recommend this garage, although would advise booking in advance, rather than turning up on the off chance.

Yesterday I worked until very late at night and woke up early to be able to go for the wheel alignment. Got there at the time I paid for, 8:30am, and they told me to come back with the car at around lunchtime. I was under the impression it was a drop off time, but I was told to leave with the car and come back. Spoke to customer service, they said it's so I wasn't charged for the car park. The point I was trying to make was, it's a drop off at 8:30am, which I paid to do, why then do I need to leave with my car and come back. They simply said the garage had said sorry, no other resolution. Cancelled the booking and won't be using again. If you tell someone a time to drop off their car, you honour that time that they spent their hard earned money on. This is the first and last time I will be using their service and I suggest that no one else uses it either if you don't want this to happen to you too

I have always had good and efficient service in Halfords centres. Went to the Aberdeen branch in trepidation as it was a pre-MOT tyre check. I was delighted when the engineer told me that all my tyres were fine. No charge. Nothing so increases your confidence in a firm as not being taken advantage of. I will always use Halfords.

I would rather pay a random person on street to MOT and Service my car than to ever deal with Halfords Autocentre St Clair street again.Despite booking and paying online weeks in advance, they got their logistics mixed up, did not even remotely try to keep to agreed completion time. Their MOT guy just went home during open hours. I got forced to go back a second day, when they messed up the MOT and reported the very defect which they charged to replace the previous day. Then told me it is an MOT mistake and due to long queues I should come back a third day. Only when I resisted did they eventually repeat and correct the MOT same day.'Apology' was not part of their vocabulary. Customer service was horrendous. And now, two months later I find out that they even omitted to stamp my service book, which forced me to return once again. Yes I did wait before rating them. Even if it was just to be as objective as I possibly can.I have used them two consecutive years, and both times were disappointing. Never again. Not recommendable in the strongest possible terms. They dont even show an attitude that may soften your experience of their incompetence.

The staff are friendly and understanding. They did their best to get my car to pass its mot. Fixed a hole in the exhaust, but a day and a half after getting my car back, the exhaust is pretty much hanging off

I do not have a bad word to say about Halfords, they have been amazing every time I have used them. Called at 2.50 on a Friday afternoon as I had a slow puncture and was due to head down to Glasgow for a wedding that evening. They very kindly fit me in and managed to fit a new tyre all in the space of an hour. The receptionist was so lovely and extremely comforting as I was so distressed when I arrived, and the staff dealt with the issue so we’ll and kept me informed as to what was happening along the way. Thanks so much again Halfords ☺️

Great service by Cody. We got a puncture but couldn't find a garage that could repair it on the spot. Just before the tyre got completely flat we finally reached Halford. The manage John promptly allocated the job to Cody, and Cody managed to get the tyre fixed in record time. Great to see how fast and efficient Cody was. Big thumbs up!