The Watch Hospital

One watch had a 24 month grantee One watch didn't the watch without grantee has rubber bits sticking out the back he's not even put it back together I will be returning to this bloke at a later point

Shortened my watch free of charge. Amazing service recommended.

Brought a watch battery got it back with a broke seal and one completely snapped absolutely fuming avoid this man vile and was 25 pounds absolutely rip of

Took my pricey Longines Master Diamond Moonphase to this shop the morning after noticing condensation on the inside of the crystal.Faced with a £500+ service to Longines I thought I would give them a try.The lady who served me was very friendly and professional. Despite the complexity of the watch she reassured me that she could rectify the issue by disassembling and placing the watch into a silica filled container.72 hours later I was called back in to store and the watch was completely reassembled. I am glad to report that it is back to normal with no further issues since.

Terrible experience, initial phone call was rude and unhelpful through to actually visiting which was again rude and unpleasant. I needed two good quality watches regulating, one was -20s and one +50s. I hoped to get them to have a quick look on their timing machine and see if they could improve a little. On the phone they said they did regulation but on arrival in Burton store they told me that it was impossible to get a mechanical watch closer than 20s (Omega would be shocked I'm sure!). So, this is basically a glorified watch battery changing outfit - avoid with anything more valuable than a £10 Casio!!!

Took a NEXT watch which would not run despite having installed a new battery to the Watch Hospital. The watch guy had it running perfectly in less than an hour and didn't charge for the repair.Result! (And very nice chap!)

Recently took my new Vivienne Westwood watch to the man who worked here to get the links shortened as I have very small wrists . After carefully measuring the watch to my wrist he took the required links out within 30 seconds and the watch fitted perfectly . After telling us the charge was £5 to begin with , he also then offered the service for free as a birthday gesture . He is a lovely , polite craftsman and would highly recommend him to anyone with their needs.

Really lovely little place.I needed to change the size of the strap of my watch. They did it for me straight away while I waited and didn’t charge me anything.I know it’s not a huge job but never expected them to do it for free - I thought that was really decent of them and shows really good customer service.Would definitely go back (and would pay next time!)