Carpetright

Used this company twice in the past 18 months, initial service good on selling, then comes fitting and communication, extremely poor and frustrating. Always excuses, can’t get a fitter, don’t call you back, communication poor (John) you would think you are dealing with a corner shop not a national company. Avoid!

Small store, sales prices missing from carpets that are advertised online. Waited 30 mins for a salesperson to help me with a quote and got tired of waiting so left. Only one salesperson on the busiest day of the week. Won’t be wasting my time here again. Needed all new flooring for a new build property.

Fantastic customer service. Great advice, seamless purchasing process.

Great carpet fitted!

Awful service. I first spoke to them on 5th May and had a detailed conversation about what my requirements were. However, speaking to them today they said they had no record of our conversation. So I explained it all again to Josh, who couldn't get what I was requesting so have gone to Tapi carpets in Taunton where I know the service is good.

Excellent service - by Layla. First, I thought that I knew which carpet I wanted but, taking sound advice from Layla, she found a far more economic choice for me without sacrificing quality. In and out of the shop quickly. Very efficient.This was not my first visit to this branch of Carpetright. It is so convenient. I will most certainly visit again to place an order for carpets.

Good selection of carpets available. With different price ranges to suit every budget. Fitting is included within the price of the carpets. Friendly staff.

Awful communication, absolute joke! Ordered a bed that we only found out wasn’t coming until my wife rang them on the day. They damaged the mattress when it got sent to the Glastonbury store and it had to be sent back so we would have to ring the Glastonbury store. Then we were told by John that it wasn’t a local problem(he sounded very put out as he kept repeatedly saying the store closes at 1 o'clock and didn’t think he had time to investigate, even though we were ringing at 11 o’clock)and would have to ring the warehouse. The warehouse then told us it wasn’t their problem and it was a local issue and it kept going back and forth from then on. Eventually got another delivery date after waiting over a month from the original order date. When the delivery day came still no bed so got a refund. Then got an email saying they had repeatedly tried to ring, which they didn’t as we heard nothing. Joke of a company full of lies and excuses and no idea how to run a business. AvoidJust to add it’s now a couple weeks after I have posted this review and the delivery company tried to deliver the bed so we had to refuse delivery as we have one coming from another company. This just proves how bad their communication is

So helpful caring and efficient. Would use again.

We return to Glastonbury Carpetright whenever we need a new carpet, because we always get excellent, friendly service at our local branch and it feels more like an independent store, rather than a big name". Layla offered friendly