Cruise1st
135 Reviews
- Friday9 AM–9 PM
- Saturday9 AM–7 PM
- Sunday9 AM–7 PM
- Monday9 AM–9 PM
- Tuesday9 AM–9 PM
- Wednesday9 AM–9 PM
- Thursday9 AM–9 PM
About the Business
Find your Perfect Cruise at the Lowest Price | Cruise1st | Save up to 10% with our most exclusive cruise offers headed to stunning destinations across the world – plus get uniquely tailored packages. Call and book today!
Contacts
Website
Call Us
Digital World, Lowry Plaza, Manchester, 1 The Quays, Salford M50 3UB
Hours
- Friday9 AM–9 PM
- Saturday9 AM–7 PM
- Sunday9 AM–7 PM
- Monday9 AM–9 PM
- Tuesday9 AM–9 PM
- Wednesday9 AM–9 PM
- Thursday9 AM–9 PM
Features
- Wheelchair-accessible car park
- Appointment required
Recommended Reviews
ann harley
21.03.2024
Cruise1st
I’ve used Cruise 1st a couple of times in the past and had no problems. The last time was just before COVID. I’m planning another cruise and tried to contact cruise 1st by email. I’ve not had a response. Is this due to losing staff after COVID? This prompted me to look at reviews and I was surprised to see they were so poor. Needless to say I’ll be looking elsewhere.
Donna Tacey
17.03.2024
Cruise1st
I booked with Cruise 1st in January 2023 and have just returned from that holiday which was with MSC. Cruise 1st were fantastic answering any questions/emails the same day. And must add that we got a really good deal. Better price than if we had booked direct with MSCThank you Cruise 1st. We'll be booking with you again for our next Cruise.
DayneR Potter
17.03.2024
Cruise1st
Just spoke you a chap called Kevin in customer service, so helpful and willing to help, polite, professional and able. Excellent Customer Service!
Helen Kinlin
13.02.2024
Cruise1st
I'm totally disgusted the fact I have booked a cruise for Oct 2025 and to cancel my booking not only losing the deposit they want to add £75 cancellation fee. The holiday is double the price now and its 2yrs away how can they do this. They say claim on your insurance. You can't even get travel insurance more than 12months away. JOKE
Susan Jackson
21.01.2024
Cruise1st
I booked 3 cruises with this company but will not be booking anymore. Communication between departments is nil. Emails are not dealt with for weeks customer services are a waste of time as they say email. Flight team do not read requests on booking. Amendment team emailed flight change on Fri 4 30 then you can'tcontact till Monday and they have to reprice again?! Why can't these people pick up a phone
The Curryholic
14.01.2024
Cruise1st
On a slightly different note, does anyone know how to stop their spam emails. I get one a day and the Unsubscribe link in their email conveniently doesn't work. I have tried customer services who said they would sort it, still waiting...All rather annoying as I never signed up for the emails in the first place and given their poor reviews I can't see me ever using their services.A week since I posted my comments plus a further two phone calls and nothing has changed. They must be desperate for sales which is a bit of a worry.
Alex Malamud
07.01.2024
Cruise1st
Quick to charge without much service. Misinformed me while booking, so I had to call and discuss options. Were clueless when I asked for help with my problem I had just before embarkation. I'll better book directly next time without the middleman.
John Jones
29.12.2023
Cruise1st
I cannot go lower than one star but would if I could. Recently cancelled a cruise and was advised of the charges, loss of deposit and admin charge. Agreed this but then a few days later an e-mail from them stating that the cruise has been cancelled but and extra £417 has been taken as loss of deposit, which I did not agree to, nor was I advised. I am awaiting a reply, but if not refunded the difference then legal action will follow. Be careful in your dealings with the company.12/12/2023 I have increased my stars as Michelle has resolved the issue and no monies lost. Thank you Michelle.
Trevor Norman
17.12.2023
Cruise1st
Booked Cruise and Tour in dec 2022 for March 2024, as flights were not out Patricia said that she would get intouch with us when the flights were available also wanted to add additional night onto end of cruise to explore seoul.Now we have to get intouch with customer service team not dealing direct with agent that we booked with ?.Looks like when they have your deposit you are forgotten about.After leaving details with customers services still awaiting answer mysteriously they cannot accept a phone call all by email, looks like we will be losing our deposit.Lesson learned never again Cruise 1st.
Fay Haddon
16.12.2023
Cruise1st
Just come back from a cruise Singapore to Japan. The cruise itself was great but the hotels in both Singapore and especially in Tokyo were soooo far away from the city. Tokyo cost us $A200 each way from the airport to the hotel, booked a twin room and had to pay the difference of $60 per person per night because double had been requested but not honoured. Trips on the ship were incorrectly noted: mild walking should have been at least moderate"
Add Review
Map
Digital World, Lowry Plaza, Manchester, 1 The Quays, Salford M50 3UB
Cruise1st