Bensons for Beds Brislington

Issue with delivery Spencer sorted within hours lots of information he gave to us not make any mistakes in buying a new mattress would highly recomend...very professional an understanding all staff pleasure to deal with

Nice staff not pushy like the ones two door up. I found a mattresses I liked but didn’t place the order in time and missed the sale. Silent night makes a lot of exclusive mattresses for bed sons some really nice ones at pretty much the best prices. Il wait until the next quarter sale and hopefully nab one

We ordered a bed frame and mattress in March. We were not told there were any delays or that they were popular items. The bed frame was delivered on time but the poor delivery guy had to apologise there was no mattress on board. We had to wait 2 hours for customers service to open at 9am to even complain. Two further delivery dates for the mattress were given and neither time it turned up. We received no apology or information on the day that it wouldn't be coming. The second delivery date we had actually made the bed frame up as our autistic child had been sleeping on his old single mattress on the floor (we'd ordered a small double bed) having sold the previous bed. That evening when the mattress still wasn't there, we had to drive to Argos 30 minutes away to pick up a mattress to fit it. In total, I've had two days off work, spent over 6 hours on hold, had to pay fuel to drive to get a new mattress and had to drive back to the Brislington store to get a refund for the mattress because customers service cant do it on the phone as it was still flipping pending! My personal costs for this has cost more than the mattress and bed frame to begin with. I will never order anything from Bensons again. The customers service is atrocious.

Don't be fooled by the shop and very nice sales people. The aftercare is shocking! Firstly not all the bed arrived, then the wrong size arrived and they missed delivery dates with absolutely no apology. The customer services team takes hours to answer the phone, their attitude was disgusting. When we did finally get our bed, months after, I was gobsmacked to find it was second hand! Whether it had come from a showroom or was someone elses return I am unsure, but it was damaged and wrapped in american diaper (nappy) wrapping!The quality of the bed was generally poor so we decided to return it. They then didn't amend our credit agreement straight away, we had to chase this. They did offer us a store voucher of £200 to keep the bed, but I would never ever shop at bensons for beds so what use would this be!? They said this was the only thing they are authorised to give.I have reported to watchdog as it appears lots of people have had a similar experience, we wish we had read the reviews before we purchased.Stay away at all costs until significant improvements have been made.

Very friendly delivery team. Carried the product upstairs with care and built the bed quickly. They were very respectful and stuck to all times given to us.

Marcus is a super star!Bright, clean and very well presented store.I need a very specific mattress due to an injury sustained which required major surgery and nothing was too much trouble.Marcus really knows his stuff, Pleasant, polite, welcoming and helpful.There is ample off street parking including disabled parking right outside the store but as per the norm these days the car park is managed by a private company so make sure you check the restrictions!Marcus is not at all pushy but very informative and very knowledgeable about the products that Bensons for Beds sell. He has a consultative approach to the sale and customer which not only makes the retail experience an enjoyable one but is also very refreshing these days!I would definitely recommend Bensons for Beds in Brislington, Bristol. Ask for Marcus and you will be in safe hands.

We got good advice & help in choosing a bed. Showroom well laid out with good choice. Delivery in a reasonable time frame, now awaiting the beds arrival.06-08-23 update, bed now delivered. You can track van location via app & driver called as promised when 30 minutes away. Driver & mate both friendly & helpful. Overall a very good experience, well done Bensons.

When I ordered my wardrobe almost 3 months ago I was happy with the services and the gentleman who served us - very attentive and respectful. However, that's where the positive feedback ends. I was scheduled to have my wardrobes fitted today. The fitters arrived to find that the suppliers hadn't included the correct-sized backboards, so they left all the wardrobes in boxes at my home and said they would return in 4-6 weeks. After dealing with Benson's for Beds and the fitters (PB HDI) for over 3 hours on the telephone I am incredibly disappointed. The best they could do was say that I will have to wait the 4-6 weeks (even though it's their fault) and gave me £50. If I knew I was dealing with such an incompetent company that doesn't believe in customer service, I would have gone with a different supplier. I would think very carefully before buying anything from this company. PS, I would also avoid PB HDI logistics too, I called the company 20 times and left 15 voicemails over the course of 2 weeks in order to attempt a different deliver date for the wardrobe, they didn't respond.Update: it's now 19/03/23 and we have yet to receive the entire wardrobe. We are still waiting on the remaining backboards. We came into the store and placed the order towards the end of August 2022.In my experience, I would stay clear of this company. There are plenty of reputable companies where you can order beds, wardrobes and other bedroom furniture for a similar price.

Visited with a friend who was looking to buy a mattress. The sales assistant was more than helpful and spent a long time talking us through the options. And, how we could test each one as my friend thought she would need a hard mattress. But it turned out that a medium firm was the best one for comfort. Will be going back to purchase

Your delivery team arrived 3 hours late with no notice and with only 1 mattress instead of 2 mattresses. The delivery men (Lorry 052) said he had just spoke with HQ and the additional mattress would be delivered the following day. What a pack of lies! I then received an email 5 days later from Bensons saying thank you for letting us know that you changed the date of delivery for your second mattress". Again