Southport Automart

Purchased a stunning vehicle. Mike was excellent in communicating the progress throughout the purchase, ensured I was happy with the vehicle on collection and when a couple of things were identified post purchase Mike supported me in getting them resolved.

Purchased a Black BMW 440i Gran Coupe FL67 VZM. It was around £1500 cheaper than all other 440i’s available at the time with a similar specification. That probably tells a story.I quickly checked the car over and had my rose-tinted glasses on due to the excitement of a new car, I guess. When I got the car home, I was looking over it and started noticing some defects around the front end, particularly the passenger side where top of the bumper meets the bonnet. There was an odd defect in the front bumper which showed a horrible gap.I removed the weather shield, noticed the front cross member/slam panel was not uniform and had a bent/crumpled section. This further raised my concerns and suspicions regarding the car being in an accident and poorly repaired/not recorded.There were other defects which I didn’t pick up on such as the bonnet was sitting slightly higher on the passenger side nearest to the windscreen compared to the driver’s side. There was another small indentation in the front bumper to the left of the BMW logo, only visible in certain angles/lighting conditions. The driver’s side front panel had been moved/adjusted as one bolt showed a different colour underneath compared to the rest.That was enough and my mind was set, I was contacting these cowboys and telling them the car is being returned for a refund under Consumer Rights Act 2015.I contacted them by phone on Monday to inform them of my issue. I spoke to Rachel on the Honda service desk on numerous occasions who helpful to a point.I informed her I will book annual leave on Thursday/Friday to return the car and gave her my reasons. She told me I didn't need to explain myself and if I am not happy. I am entitled to bring the car back as I've paid a lot of money and am within my rights.On Friday, the manager of the site Stephen Donoghue came into the Automart office and asked for the keys and asked me what the issue was as he had looked at the car and thinks he knows what I am referring too.Mr Donoghue then said it was an easy fix and this is something that he could get done. I said at the time I appreciate that but that would not be happening as I would not have purchased the car if I had known it had some form of damage. I made him aware I was rejecting the car as it was not of satisfactory quality and I have reasonable expectation that a car of this age, sold by a qualified car dealer should be straight and true and not subject to shoddy repairs.Mr Donoghue obviously thought I was some sort of idiot and told me I must allow him by law to fix the car within 30 days and only then can I reject it. I have no idea why he told me this because he seemed to of missed the first part of the Consumer Rights Act.Mr Donoghue must have then thought it would be a good idea to tell me no managers are on site who can authorise refunds and they are all on holiday. They return on Tuesday, and only then can he attempt to resolve my issue, but he was not promising anything.At this point, I simply handed the keys over along with all documents and told him I am returning the car, I have the right to reject it and I am doing just that.I then left site and when I returned home sent an email to Stephen Donoghue asking why he told me various things which were not true regarding the Consumer Rights Act. Questioned why I was told by Rachel to come on Friday when Sales managers were on site who can authorise refunds. I ended the email stating I expect a swift resolution and expect this to be resolved by Monday AM.Guess what happened, Mr Donoghue emailed on Monday morning with a 4 line response which said he had spoken to his boss and if I forward my account details they will process the refund. I thought big bosses were on holiday till Tuesday yet he was able to email me on Monday morning 8.44AM telling me he had spoken to them? What a load of nonsense.I also noticed the car is back for sale on their website “having just come in” with an extra £1000 on top. Just a shame the defect still visible.Cowboys. Stay away and go elsewhere!

Nipped in to ask about a car. Jay was extremely helpful and very knowledgeable being able to answer all my questions. Look forward to dealing with Jay again in the near future

I would recommend Southport automart to anyone looking to buy their first car or any car in general.I had such an amazing experience and fabulous customer service and attentiveness from Jay! The sale was smooth and fast as I had an idea already on a car I wanted. Jay was able to give advice and information leading me to pick the perfect car for me. Will definitely be telling friends to use here! Keep up the good work x

Just bought our 3rd vehicle from Automart… and as always it was a great experience, it was exactly as described prior to looking. Love the colour changed wheels too, they really do look well and a great recommendation by Mike.

Top customer service and politeness from Jay! Very friendly and welcoming, an absolute credit to the team. It’s not everyday you come across someone so down to earth!

Mike was very easy to deal with, straight talking with no flannel. Bought a Jaguar XE which had a minor issue with the key fob. Actually required a new module fitting by the Jaguar main dealer which Mike sorted out at no additional cost. Car was also MOT & serviced before collecting it. Very satisfied.

Simple straightforward saleMike and his team were fabulous to deal with so helpful answering all our questions . Nothing was too much trouble and we have had no problems at all with after sales service. We would recommend to any of our family and friendsThanks again guys

Beautiful car and excellent customer experience from the first point of contact. Mike dealt with all of the paperwork and was always available for communications by telephone or email. We would definately recommend and would buy from this garage again in the future.

Clocked Van or False History Reg: KE65JJVwent up to see a Transit Custom that was described at 90% complete as a camper van.I was disappointed when i got there as the pictures on the Auto trader do not represent the condition of the van every panel is scratch or marked, the body kit has runs all in the paint especially the lower rear splitter and the engine management light was on.the Roof brackets are starting to Rust and the roof edges have more silicone around them than a shower tray in Pontins! so it either leaks of was fitted shoddyI thought as I'm hear don't dismiss it totally as paint can be fixed!when looking in the service book i thought its strange that it has no ford stamps but this isn't uncommon in fleet vans as they use other company's to keep the cost down whilst still retaining warrantee.But then i found a folded up receipt in the glove box showing the van had indeed been to Ford (see pic) in July 2017 and was recorded as having 15,000 miles on it no record of this service in the service book, but the van was serviced at on point Auto Care" in October 2017 recorded as having done 10