NatWest Colchester

Very bad service. Me and my husband decided to open joint account in this bank and booked appointment.Were waiting for appointment few weeks. That day husband took day off on work. We have newborn baby, take her with us, bring a lot of documents. Lady manager was talking nicely, took many copies of our documents, we signed contract Waiting weeks, our cards never come, not even letter. Today husband came to the bank to speak with them. New lady said It is nothing in the system. Account not opened, all our papers missing, husband asked Where is lady we had appointment with her? They said She is not at work now and they can not help. Rude, not polite, not professional people work in this bank. Service is pathetic! Nat West, you are not deserve even 1 star. It was my first experience with you, and it is so bad impression I have now. I am highly not recommend this place, Nat West Colchester brunch.. Not recommend

Not a good place, deplorable treatment of my wife who ordered and got new bank card but never received new pin, she had to go in and ask for another 1, she was told she had to bank online, absolute nonsense these people need to be trained properly, I hope she eventually gets new pin or else we will close all our accounts

I received fantastic service from Sharon, very helpful thanks,

I had the unfortunate experience of having my wallet stolen on the High st. Subsequently , I went in to cancel my cards . Cheryl dealt with the situation so well- she was helpful and so very understanding. Thank you. It made a horrible experience so much easier to deal with.

The staff are very helpful. They know all of their regular customers. It has recently been totally transformed and queuing for a long time is a thing of the past. Its very easy to get information.

This is what you call a back with great customer service. My partner has just opened an account here and he said to me why don't i come with him to an appointment. I went along and WOW. Customer service and interaction with customers is just fab. I am with another bank at present who are also really good. Its nice to see banks that actually care. Well done :)

Saturday July 30 I was at the bank to leave documents for a loan. They said someone call me Monday to tell me if everything is okay or should documents. 4 August until today no one called me. ??? My experience???!!!!

Came in to deposit cash into my bank account, very helpful and friendly staff. Always a fresh and clean building.

Ordered, clean, and I do not bank here. Wonder if they still make the piggy banks! Nice staff

Absolutely hopeless can't get the information I want