Switchd

DO NOT USE - This company has caused me nothing but problems and expense. Rather than saving me money, they have cost me 10X the amount that they have 'saved' us. On top of that, customer service is non existent - they use the typical bots to par off customers. Will be closing my account asap and urge absolutely everyone to give this excuse of a service a wide berth

Less that a month after signing with Switchd we were literally SOLD as customers by Solarplicity to one of the worst rated providers in the market IE Toto Energy. (Look them up they are universally hated). Craig at Switchd fought our corner and ensured that we would Switch automatically without having get sucked into Toto's legendarily awful customer service. Thanks Craig! Thanks Switchd, Toto see pic!

I've just been charged £11.99 for my Switcd subscription - but I'm not sure what for. Since Utility Point went bust, I was automatically moved to EDF. Switched can't move us onto a cheap tariff (and I doubt they will for the foreseeable future). Suffice to say, I'll be cancelling my membership today. The idea was good until last year but now I don't see the point it paying for such a service when there's nothing cheaper than the standard rate.

I had a thirty month battle with an energy supplier because of miscalculated and massively over the top demands. SwitchD was with me every step of the way including summarising the case financial details and invoices for me in support of my case to Offgem which I won. They were sympathetic but totally impartial and even spoke to the energy supplier at key times to get statements and answers from them when the supplier refused to answer my emails and requests. I would recommend everyone go with SwitchD. A friend in deed when you need one!

Switchd is exceptionally prompt in responding to my messages. The help is also practical and helpful. I never got this from my previous providers. Well done Switched! Full marks for being extremely customer oriented. I hope you stay in business for a very long time. I am genuinely happy to be one of your clients/customers.

Our monthly payments have decreased significantly since joining Switchd. It is great knowing we will be automatically put onto the best tariff without having to search ourselves. Really easy to set up and great customer service!

Used Switchd to find a Solar system. Not too sure where to start here. I should have realised from the very beginning when I had a 2 calls from the same person, one a sales call and then a follow up with his surveyor hat on that there may be issues here. This had to be followed up by a third appointment to confirm the same details, ever since it’s felt like Groundhog Day having the same conversations multiple times.At this point I had a price and system I was happy with so agreed to proceed. I really should have done more research on them. No bad reviews seemed to be online but I have found ones just like my experience since. I have noticed some of these negative reviews are being removed so please do your research.A few weeks in I was informed we had to start again with the DNO (the official permission needed) as they'd had to make changes to the install. This caused another delay. I was told not to worry though as it wouldn't affect installation dates. It did though.It wasn't until after the DNO approval had been sorted (late and after being chased) that a date was finally agreed for install, I took the first available date due to being weeks behind schedule already.1 day before the planned install a delivery arrived, without any warning. I was lucky to have been able to rush home to take it but did have to leave work to sort this, I was given 30 minutes notice from their office. It was only a partial delivery though no rail mounts. On the day of the planned install no one turned up, they’d not have been able to install though as no mounting rails. I have seen this happened to others. I called their office to hear they didn't know about any of this. Turns out they don't get involved with the install and it's all down to a third party they just work as an introducer, I was aware they didn’t install personally but thought they’d at least project manage the install. They don't check details and take no steps to ensure things are going to go as planned. After speaking to this third party and going back to MMHG I found out the third party hadn't paid the scaffolder's and this had caused a breakdown in business relations they canceled not just my job but others too. MMHG admitted to issues and promised to make changes in their operations moving forward.5 days has passed, management refuse to phone me and still nothing is booked in to install. I was told I was priority number 1 by a senior “guru” due to these issue so I fear for the person priority 2 if this is what I've been offered. I reached out to the Owners but had no response. I tried to call the office but as they’ve programmed by phone number into their system I seemed to be screened and cannot get through.Very disappointed I’m lucky not to have paid the huge fee asked for up front as I had mentioned I as concerned after reading how others had been treated. I could have paid over £4000 to have no system and nothing planned in. At the moment they’ve taken £200 from me with nothing scheduled to happen after 4 months.Hopefully one of the owners will respond and I’ll get the install I was promised without further issue.

DON'T USE SWITCHD they are very badly organised and bungled my switch, failing to submit my baseline meter readings to my new provider properly. This meant months of having inaccurate bills and getting it resolved was a long, time consuming stressful process which fell on me to do the leg work for despite this being an error on their part. It took 3 months, around 20 emails and hours of work to get it sorted. I'd strongly advise avoiding this lot.

Cancelled my account. Switched my utilities anyways, after multiple emails to them asking to cancel the switch that i did not authorize as i had cancelled my account. I now cannot contact them or log in as i lack an account. Poor poor company and customer support. Highly do not recommend.