National Windscreens York

You will have to leave your car as it can take up to 4 hours to fit a windscreen, the guys are friendly and told me about the process of calibrating the cameras. I had to glue part of the rubber strip and plug in the rear view mirror.

Absolutely appauling service! I had my car booked in for a replacement windscreen THREE TIMES and not once did they turn up!! No phone call to tell me either! I had to make a phone call each time to ask why they hadn’t come and rebook my car in with them. Never have I received such poor customer service. The only reason I’m having to use them is because my car insurance company instructed me to. I am getting back in contact with my insurance and demanding they allow me to use another company. Avoid at all costs!! Not worth the time and effort it takes to get a simple job completed!!

Booked in for replacement screen via insurance.Staff arrived late for work and seemed uninterested in work.Was told the new screen was all scratched.Decided to use auto glass instead after speaking with my insurance.Lost a full days wages.

This company is a joke. I booked online on Thursday for a Saturday appointment and was informed a time slot would be provided to me for the appointment. By Friday afternoon this time slot had still not be provided so I contacted the company. I was informed the branch was closed and I should call back on Saturday morning. I called on Saturday to be informed that the branch was closed on Saturday and was told to call back on Monday. I called on Monday to be informed that they don’t have the windscreen in stock and it would be about a week. I called autoglass and had my car booked in the following day. Shocking service, serious issues with customer services as I didn’t even receive an apology for the mess about and it was left to me to continually chase them.

My window was smashed recently when my van was robbed. National windscreens were the suggested company to use through my insurer. It started off well with the on call engineer who quickly called me, was polite and promised a quick turn around. It was all downhill after this unfortunately. I found the staff to be unprofessional and slow to do the fix.When I chased them up to find out if the window had arrived I was told the delivery driver had brought a passenger window when I needed a drivers side. No apology. I said I needed the van for work and the employee didn't seem in a hurry to get it sorted for me. I ended up bringing the van to them to hurry up the process.The icing on the cake was that they didn't even bother to vacuum out the broken glass from the footwell. Overall a poor customer experience. I wouldn't use them again.

Sounded hopeful when calling at the weekend, when my windscreen gained a lovely large crack.Then it all went a bit rubbish. Multiple text of your booked in, technician will call on the day... The day came, I tracked all day watching the jobs go and the tracker said I'm next. Next minute 18:00 tracker off. Eh!?Rang the call centre, who explained they'd leave a note and the technician might still turn up.This morning, still no technician. Rang the call centre to ask when today it'd be and basically couldn't get hold of the depot due to no WiFi, and next appointment Monday. NOT HELPFUL! OH and the depot number the lady gave was not a true number.Reviews are correct and won't be using ever.I'll admit I was upset this morning and maybe raised my frustration with the call handler but this isn't right... Customer contact is vital.

Pretty disgusting service to be fair, unprofessional and unorganised shambles of a company. If you can avoid it would recommend you do and use a reputable company.

Sorry to say I am very disappointed with the service they are offering. They are the go to company of my insurance company. I made an appointment to have my windscreen replaced using my insurance claim line. Made a booking for one week later and confirmation texts received. The day arrived and I rang to check status of booking. Local office said they didn't have the job on their records. Rang claim line they said it was booked in. Was put on to another person who tried to get me to rebook for a week later or take it to depot 40 miles away. Advised her that the car could not be driven. She was emphatic it could be driven to depot. See pic. Decided to get local installer to carry out work at my expense. Better to not waste any more time.

Terrible service, totally disorganised company steer clear and ask your insurer if you can go to one of the other national companies instead. They cancelled the mobile repair twice saying the central computer books too many jobs in per day, then they do not have the normal pop up tent/canopy covers that other windscreen repair companies use so they cannot work if it is not warm & dry. They say you will get a text message in the morning giving you a rough arrival time but it just said we will call you when we are setting off" so you cannot plan out your day. Then they suggested we bring the car in to a branch for the repair but they try booking the car with the Lincoln branch for some reason - a 2 hour drive from our home in York! We get the booking transferred to the York branch eventually and take it in to drop it off. They are all locked inside with the lights/music on and the doors locked so you cannot get anybody's attention and they do not answer the phone!. Took the car back next day