The Small Car Company

The Dealer was polite and professional.During the test drive I'd noticed a service light on the dashI negotiated for a service tobe carried with the agreed price.The car was delivered at the agreed time.However the oil had only been topped up to above the maximum mark.I queried this with Mike and Mike was extremely helpful it sorting out the issue and rearranged the service with another Garage. Excellent customer service

Very poor after care. Mike always in the toilet when you ask for him, then always out, and never returns your calls.Purchased a Audi from them for 16k so not a cheap purchase. On viewing it had the oil warning light on, so it had a oil change and valet between me viewing and collecting. On arriving home, i realised the tonneau cover was not in the boot( it was lying in the boot with the mats, so called and asked to check if the valet/garage had it, told they would ask Mike. after chasing for months, i never got the tonneau or a responce about replaceing.When i got the log book, and i could check the online MOT it stated that the breaks were recorded as being very low, again spoke to the office who advised me to go to a local garage and have them checked, which i did and then called to let them know the disks and pads where recommended to be replaced, again never heard back from them even after numerous calls, and always fobbed of with differnt people to speak to, Andy, Colin & Mike the main names who never seem to be there....Well the MOT was due and i needed to replace the discs and pads, and the warranty doesnt cover it as there werent broken.

RESPONSE TO OWNER'S RESPONSE: I was prompted to leave a review on my experience with this company by Google and as a result of my honesty, Mike has harassed me via WhatsApp and telephone calls between 7 am and 12 pm today demanding that I remove the review. It is not acceptable and, after my brief encounter with him, along with his response, I am really not surprised at his behaviour at all.The company's response history to reviews says it all, it appears that any potential customer who expresses even the slightest hint of dissatisfaction is, in their view, either lying or a competitor.For clarity, I did not refuse to buy the car because of the wheels. The car had clearly not been prepared at all, the images sent to me avoided the defects in the body paint, and at no time did I indicate that I was satisfied with the car based on the images. I was not expecting a car in immaculate condition but there is a difference between wear and tear and down right neglect.I was aware that the wheels needed refurbishing, I had already been in contact with a garage who had quoted me for the full refurbishment at a price I was happy with. The fact that the condition of rest of the car, both inside and out, left a lot to be desired played a huge part in my decision not to purchase the car. The final deciding factor was Mike's attitude.Based on my experience with this company and the intimidating behaviour I have experienced since I left the review, I am relieved that I did not take them up on their offer to deliver the car to my address. I dread to think of the confrontation I would have faced had I rejected the car once it had arrived.Despite the fabricated stories and the manipulation, I refuse to remove my review as I believe honest reviews help honest people to make good decisions.

We bought a ford fiesta from these guys at the start of last month and it was due a cambelt change. They agreed to get the work done, unfortunately the job was alot bigger than anticipated but we worked together and the work was completed and we are very happy with the outcome. Great communication throughout and quick payment when work was complete thanks Mike!

Purchased a Freelander recently, happy with the price, excellent service, home delivery, extended warranty, fantastic car. Thank you, I would highly recommend.

Thank you all for the Honda CRV I purchased for my daughter.I am a business man and know how difficult is to please everyone.However the car we bought is fantastic and your customer service was great. I whole heartedly recommend to anyone wants to buy car from your company.

Such a great garage, Andy was super helpful in helping me get my new car and taking my old one out of my hands. Super happy with the car and the service.

I travelled from up North to visit Mike and his Team in relation to a 2014 Mercedes GL. The car was very well presented. On arrival he had ensured plenty of fuel for an extended test drive. We worked out a deal on my PX and I happily drove the car away. My main concern was aftercare, as I live 5hrs and 300 miles away. Mike assured me that should there be a problem he would take care of it as he never walks away from a customer. I soon after discovered a water leak which required a new pump and this was completed locally under warranty. I received a recall notice from MB for steering rack bolts and whilst having them replaced they discovered an oil leak. Long story short, I required two major seals replacing. These were not covered under warranty. Mike authorised the repair and today refunded me the cost, which was substantial. This is a solid company and I have no hesitation in recommending them. Excellent service all round.

Andy has provided nothing but the best service....we used these guys to get our daughters first car...we had a mechanical issue after a short period of time and I was ready to be typical dad but there was no need....these guys be t over backwards to help and even delivered the car back...can not thank them enough