Vodafone

I've visited this place twice. First time I've been waiting about 30-40 minutes to speak with customer service, then I just gave up and left. For a second time I was lucky and spend only 25 minutes waiting then beed served, but my problem has not been solved anyway. Probably would be quicker to have a trip to Glasgow or Edinburgh.

Great staff expect to get you sorted if you visit them as long as it is stuff they can do in store.

I visited the falkirk store in July and advised the female sales assistant that the most important thing for me was to retain the price of my sim only plan at the same level of £15.I bought an expensive new phone and paying half, arranged to pay the other 50% to Vodafone, monthly, over 3 years.I was given a new plan of £30 with a 50% discount for 6 months. I was a bit nervous about this as I had wanted to keep my current plan of £15 per month. I was reassured by the sales assistant that I could come in during Nov/Dec and there would be promotions. When I asked more about this she told me not to worry and that it would all be fine". Unfortunately I trusted her.I went back in to the store in mid December to find out about the promotions that would mean I could stay at £15 instead of increasing to £30 in January. I was advised by a male sales assistant that there weren't any suitable ones and the ones there were were linked to handsets. A new handset is clearly something I wouldn't be interested in

Disgusting customer service, was ripped off and charged £40 for a cover that I found 1 minutes later in a different store for £10. Upon returning the cover I was told they didn't have cash in the till to refund me. I have since been back 5 times and I am met with the most shocking customer service I've experienced and the staff suggested I should drive 20 miles to visit a bigger store for my cash refund.

The service was very informative and helpful. The member of staff did a great job with the mobile phone account.

Shocking service. Was here for an upgrade a few years ago and spoke to a lovely Asian man who sorted things out fast. Now dealing with a terrible English man who hastily tried to lie to sell me my upgrade was just disgusting. Why is he employed here. Have reported Vodafone Falkirk to ofcom.

If you plan on visiting this shop please ensure you have nothing else to do or are short for time as they seem to be very understaffed and takes quite a while to be seen especially if it's busy. Went in there to pick up a sim card took 50 minutes so yes it's a good shop but turn around times could be improved dramatically

Disgusting and shocking serviceFemale advisor was very rood and didn't help me at all

Shocking, only allowing one person in the store at a time because of Covid, despite the store having enough room for social distancing for 3-4 people.Was there to trade in my old phone for a trade in discount, I was under the impression that I was only there to drop it off. As Vodafone had already sent me packaging for it. Was told by the manager Gordon that I would be able to do this, so I proceeded to wait another 15 minutes outside. When I got in Richard then told me I wouldn’t be able to to do this, he and Gordon debated amongst themselves about this. Before telling me I’d need to post it myself. They then directed me to a post office that was closed.

I you need a phone and they tell you that they can order it for tomorrow...... Better go to another branch, because all they tell You is bunch of lies!