O2 Shop London - The Strand

I had an issue going i had previously called up o2 customer service and they never sorted it ; but visting this shop Imran was very helpful amd resourceful and sorted my situation out wish o2 had more staff like him.

The staff here can't even answer a simple answerable question while keeping us waiting for 1+ hrs, is it difficult to answer a question like can I buy a wifi hotspot device without signing contract?"It is kind of yes or no answer

Tried to get my contract switched to eSIM, they couldn’t get it to work after a week. Had to put it back

I went there a few weeks ago to buy a SIM card for my US cell phone. The staff there was very helpful and provided the needed item.

I recently visited the O2 store near Covent Garden with high hopes of getting some assistance for my mother’s new iPhone 15 and purchasing data for my travels. However, my experience at the store was nothing short of a nightmare.Upon entering, I waited in a queue while several employees seemed more interested in aimlessly wandering around than helping customers. When we finally got to speak to a representative named Kam, I explained our situation – that we had been directed to the store by an O2 representative at the airport due to the different technology in the new iPhone.To my dismay, Kam was not only unhelpful but shockingly rude. He quickly charged our card for a data package without bothering to ask important questions about our phone, such as its origin. It was only after he attempted to open the iPhone that he realized it was not a UK iPhone 15. Instead of offering a solution or admitting his mistake, Kam proceeded to belittle both my mother and I.Kam's unprofessional behavior continued for around 20 minutes, during which he made derogatory comments and refused to acknowledge his errors. Eventually, he begrudgingly refunded the £20, marking the transaction as a discrepancy.This entire ordeal could have been easily avoided if Kam had simply asked where we were from, especially considering that we explicitly mentioned we were traveling and needed data for the new iPhone 15. We shouldn't have had to explicitly state 'eSIM.' Kam's lack of professionalism, failure to ask pertinent questions, and outright rude behavior make this experience deserving of a 0-star rating for service.The only reason this review isn't a complete wash is because we eventually got our £20 back. However, the overall experience was appalling, and I would strongly caution others to think twice before visiting this O2 store. Customer service should be about understanding and assisting, not demeaning and dismissing customers.

I am cancelling my contract with o2 as it is damaging my mental health. It was super easy to sign me in and now it became a nightmare everyone I travel with zero usage of calls or texts but they over charged me when they know I’m overseas though did not use my number abroad. Calling to check the huge over charge they make it difficult with security wiairona ans though I answered most of them confirmed my number with a code my email as well and other details like the name yet they are not happy if you forget one question and they want to make it difficult. Perhaps for them they think this is fine but for customers this is a cal covering behind security questions because the outcome of this refuse to check the overcharge and Reigate to cancel my monthly payments contacts.It is really so much for me and I really can’t pay people money that all what they cate about protecting themselves more than protecting customers and their money.I’ll cancel the membership with them.They have no space for old fashioned people elderly young or people born and grown up in different culture and system it is discrimination where only English and native local people can live and handle more than others who would abs up paying more than others losing more than others abs struggling more than others.

Had AMAZING customer serve from Mo Mohammad, I had issue with my SIM card, couldn’t make any phone calls or receive calls. He fixed it within a second. Better than online service.

The staff were great, but o2 mobile is very hard to top up when in Europe. Actually, I could top up at all when roaming in Europe.So if you want a phone and data service in Europe,don't use o2 try another service provider.

Professional service !To be honest the level of customer service in the O2 shop is exceptional. The staff in the strand branch of O2 are amazingly polite, patient and technically knowledgeable. I had an issue moving a pay as you go number over to a monthly plan. Denis in the O2 shop was very helpful and managed to resolve a problem which had been running for over a month . Thanks.

I recently upgraded my son’s mobile phone and had the pleasure of being assisted by Mo, a dedicated staff member at O2 Strand.Mo went above and beyond, spending an hour with us to ensure we not only found the right tariff but also had a seamless experience throughout the process. His expertise and patience made the entire upgrade stress-free. I want to extend my sincere appreciation to Mo for his outstanding service. O2 is fortunate to have such a helpful and customer-focused team member.