Lancaster Medical Practice

Got told I had a TB-pos test around October 2021 and at the same time had a cough that would last 3 weeks and disappear for a month then return. They took up until March to ask for spit samples then didn't give me the results/call back/appointment til mid-May to tell me it was Latent. I now have to be on medication for 3 months to stop it progressing to active(which is normal but coulda given it earlier) and they've also completely disregarded my repeated cough- the practice really needs to sort it's staff out in terms of administration.

I go to the Dr's as a last resort. Yesterday was amazing! I recieved outstanding customer/patient service. Fast, efficient, professional, pleasant and personal service from everyone I encountered whou work in this practice. From making my initial call, the call back, reception, paramedic at the practice, phlebotomist, and x-ray this morning ot RLI. Many Many many thanks to you all and the efficiency of utilising all the resourses at your disposal. ♥

Lack of empathy is really scary. The first GP I saw was nice but then after that I saw another GP who wasn't interested at all.She ignored all my symptoms and accused me of having GERD, I knew I didn't have GERD as my symptoms were clearly not GERD but she had no interest. My family were so worried that we went private, I had to pay to see a GP, and pay to get tested only to find out I had a stomach infection, it was only then when I had the results that I went back and they listen.Horrible human beings, I don't care how busy you are, we pay your taxes, I can't wait till the NHS is dismantled and we have the option to select private health care

Useless service. Poor communication and terrible prescription service. They have made so many errors that have cost me a lot of money. Would rate 0* if I could. Very unhelpful and rude on the phone.

Further update to the mess LMP has left my medical records in. GP to GP link with new practice was refused LMP end. Instead someone had litterally sent an email with hundreds of attachments on it which are all my key records from 2010 to 2022 that new GP practice needs to treat my multiple conditions. Instead by doing this you have caused a massive issue, gap in care and BMG don't even know where to begin with manually sorting all these attachments out. Lost for words on the whole issue.Has no regards for continuity of care. Constantly told different stories, incorrect information and also my records have been reverted to my old address when I dont live there. Not once have I got an apology for all incorrect information given. Constantly spoken over when I do get a call. LMP doesn't clearly like to be challenged. Even have David Morris MP involved in this matter. Such a shame that there are outstanding GPs but poor, disorganised and rude at times staff/management who do not have patients intrest at heart and override GPs decisions. Thanks to being messed around for over 2 weeks i now have no GP, they have cancelled a key appointment for injection i need.

Doctor put on notes I need to see him again in 3 weeks, tried to make an appointment and they said they'd get back to me. Rang 3 more times and told the same, now out of meds and still no appointment!!Turns out they do month ahead bookings here ONLY,don't get ill or you may die!!

Recently I have needed to use the Online consult on a few occasions. I have been impressed with the quick response. The staff have been friendly and helpful and delt with my request promptly. Many thanks to the Lancaster Medical practice Team .

Doesn't even deserve one star. Encourages you to use the app that never has any appointments nor can you select ask reception to call back as they have nothing. Every time I call I'm waiting well over an hour to get through and that's if I don't give up or the call disconnects. The new patient access thing is basically Google...

Dr Harrison and the team at Owen Road branch are fantastic, I can't fault the care I've been receiving. The service in general is much improved since they have sorted out the phone lines. I am very happy LMP is my doctors.

They really need to sort out the telephone receptionists!! As the first point of contact, their incompetence make a bad impression on the overall good service that they provide.